Hello All, My company is looking into upgrading from CSM 9.2.1 to 9.6 has anyone upgraded from 9.2.1? I was trying to get some feedback on any issues you all might have ran into during and after the upgrade. I would appreciate any suggestions good or bad I'll take it!
We inherited our Cherwell so we currently have tons of layering on our Incident BO, my fear is if we upgrade something is going to break due to all the layering of fields on that BO. Check out the layering below.
You might want to take a look through this thread and see if anything may affect you / do plenty of testing before upgrading. I'd err on the side of caution and suggest skipping 9.6.X all together, it's been a huge mess really. I can tell you though that field layering does break on the Portal when you have a drop down field on top of another field/control - even if the drop down isn't visible it'll prevent you from being able to click into the field that is visible. They're creating a DR for that one this week...
thank you Graham this is helpful information.
Yep - I wouldn't do it. I came from 9.2.0; hoping it would fix a bunch of things, in which it did, but now i'm in a whole other bucket of pain. Essentially i've fixed my broken finger, for a broken leg.