I just want to make sure i'm looking for the correct setting here, for some reason it appears our Cherwell (9.6.2) wants to add every single image as an attachement within a ticket, this is something we've just noticed post 9.6.2 upgrade.
I.e if a user has a signature, it then attaches this to a ticket.
I was sure that this was the "attach inline images to incident' option, but i've made sure this is un-ticked, am I looking at the incorrect setting?
This is the correct setting for not attach everything to the ticket.
Interesting. This one (combined with the click guard) may be a deal breaker for 9.6.2 for us.
Is anyone on 9.6.2 also experiencing this?
Is anyone on 9.6.2 not experiencing this?
We are also experiencing this on 9.6.2
Development Request 44700 was logged for this issue.
However this is only on Exchange, not if using IMAP