Can there be 2 related item pickers on the same form that allow you to select 2 different customers? I am using one to set the Primary User and would like to use another one to set a contact person but when I do this, it populates both fields even though I have set the picker to store the value in two separate fields. Just curious how to accomplish this. Thanks.
We did this, and it works great so long as both customers that are selected are in the same group. If customers from different groups are chosen (i.e. we have Customer - Internal and Customer - External group objects) then the first RIP gets cleared out when the second RIP is populated, and vice-versa like whack-a-mole.
Shouldn't be happening; Can you post the configuration of the related item pickers as well as the link criteria on the relationships they point to?
FYI - we renamed the Incident BO to "Ticket"
Ah, I think I've found the issue - You can't place 'CustomerInfo' as an attribute on more than one customer.
That's probably why it's clearing out your other relationship.
CustomerInfo defines the current Requestor, for the client's purposes... Such as clicking the 'Customer' menu and viewing the current customer, or filtering the CI's on the currently selected customer.
Remove that attribute on one of the two items, and you should be okay.