Trusted agent - External Data import Time Out

Hi everyone, 

Has anyone used the Map to External Data source to import data with the Trusted Agent installed?

We had successfully been able to import the CI data, however now when trying to import the rest of the data we are getting a time out error, as shown below.

  

 The Trusted Agent tests successfully for connectivity on both the Cherwell Application and the Client server. This is a Saas environment.  

Any help will be greatly appreciated.

Many thanks, 

Teresa