I am looking into the possibility of implementing the Cherwell CMDB module into the organisation I work for as the SACM Manager.
Auto discovery is often used in support of the verification and audit activity of Configuration Management .
We currently have SCCM and Lansweeper to carry out auto discovery of CI's on the network, however we have a number of mobile phones and Tablets that are not trackable on the network so using a auto discovery tool would not be useful.
I would like to know the best way to identify or discover mobile devices that are not trackable on the network .
I was thinking of manually contacting the various locations we have throughout the UK (we have approximately 160 locations) and simply asking the question how many mobile phones and tablets you have onsite? or sending an email to the various locations and asking the question in a email.
Any help would greatly be appreciated
I am working with a Microsoft Intune system which uses this as their MDM solution. We are going to look into incorporating their mobile devices from Intune into Cherwell CMDB. If you have Lansweeper, this article is marked as a solution for asset scanning mobile phones and tablets: https://www.lansweeper.com/forum/yaf_postsm41807_Asset-Scanning-Mobile-Phones-and-Tablets.aspx#post41807. I don't know if this would help your situation, but thought I'd pass along.
Thank you ever so much for your response , I will definitely have a look at this article , you mentioned that you are looking into MS Intune , my organisation is also considering implementing MS Intunes , so I would be curious to know how you get on.
A lot of MDM solutions like MobileIron, Airwatch, etc. have an API that allows you to bring the active device inventory over into Cherwell using a bit of custom integration. We do this a lot. They also allow you to then take action from the CI record or the ticket out via the MDM API so you can do things like enterprise wipe the device right from the ticket.
ScottExcalibur Data Systems