What's the best way to handle this?
Goal: I'd like to send milestone notifications to all of the primary users of CIs that are linked to a Change Request
Caveat: I'd prefer to send one email to all of the primary users at once as opposed to sending an email for each CI (i.e. Step Through Children) because it is possible that some of the primary users will have multiple CIs linked to the same Change and I don't want them getting multiple emails for the same Change.
Currently: I have an automation process that runs each time a CI is linked/added to a Change Request. The automation process runs a one step that gets the primary user's email address from the CI relationship and drops/appends it into a Change Request.Notification List field. I can then send notifications to that Notification List.
It works, but feels clunky.
Thanks for taking the time to read all that!
One of our agencies is heavily reliant on the same function (they are the state datacenter). All you need to do is create a large text field in your Change object called something like CI Owner Emails. Then create a one-step that steps through linked CIs and adds each email to a variable or stored value, then update your CI Owner Emails field with the variable/stored value. I normally add the one-step to a Save Action so it stays accurate. The one-step would work like this:
Exactly what I was looking for and it works flawlessly!
Thank you VERY much!