Last week our organization has upgraded to Cherwell 9.2.1 from 8.1.2. We have had many issues but probably the most concerning is our scheduler.
1st we are now getting an error that states "The scheduling server cleaned up the item "task name" because it was marked as running but is currently in progress - error occurred"
now we have spoken to cherwell and the swear up and down that this bug was fixed in this version and all we have do is delete and rename the task. We have done that and still get this error on these long running task. We have also tried deleting form SQL but still get this error. We have a ticket with cherwell on this issue but have seen no serious movement.
2nd issue we are having is that our scheduler is now using significantly more of our CPU then before. We have a ticket with cherwell with this (after DAYS of push back from them to realize it was a problem). We have changed relationships, changed timing, and adjusted searches as per recommendations but we have not seen any improvement
Cherwell has not provided any real help. They swear up and down this is a housekeeping issue and to humor them we played along but all there suggestions have fallen flat. It is mind boggling that this company is basically telling me that our upgraded version of this software is worse to mange, less efficient, and worse to troubleshoot. On top of all that we have received little to no help for our upgrade issues (We pretty much have been solving the issues ourselves or coming up with workarounds ourselves)
Any help from anyone would be appreciated
I remember seeing something in the V9.3 release about cleaning up this issue - You might be hearing from someone who is thinking of the version 9.3 release instead of 9.2.
I'm not aware of a fix for that specific issue in the v9.2.1 release, aside from a generic bugfix note about scheduled items displaying an error despite running successfully. I have definitely run into that error on V9.2.1 before, though.
Here's where that fix is noted in the V9.3.0 release notes:
This may be a frustrating suggestion, but are you open to upgrading to the V9.3.0 release?
The only major irritation I've had with the 9.3 release on my test environment has been that you can no longer re-size forms with your mouse with the new adaptive layout functionality. * Though some users have noted issues importing data from external systems. I'm not clear on the cause or workaround for that issue; I believe it may be fixed in the next maintenance release (scheduled this friday).
I'm not a decision maker for this organization so that is not my call but the atmosphere here is not to upgrade again, downgrading is more realistic option for us if we cannot get this to work (however I do not see happening either)
If you've already upgraded your production environment, downgrading may result in a loss of data (As far as I know the only way to 'downgrade' your version is to reinstall the lower version and restore to a previous CZAR backup).
What other issues are you running into on this release?
Check Article 2275 in the Knowledge basehttps://cherwellsupport.com/CherwellPortal/CherwellSelfService?_=22a2291b#2