Missing Quick Search options

I have a user that does not have the full list of Quick Search options available to them. They can only see "Incident", "Knowledge Article", "Problem", and "Task".  Every other user can see other options such as "Change Request", "Vendor", etc...

They specifically need to be able to search for "Change Request". How do I enable this option for the user?  I have attached images that display two examples.

Partial List (original user complaint)

Complete List


We are running Cherwell 5.11 (5.11.1501.6). This occurs on both the browser and rich client versions.


Thank you in advance.