I need to report SLA performance by team. I need to count breached tickets, non-breached tickets, and calc % for both. I can get a report with check boxes but not a count. I am NOT using an on-prem solution. version 9.3.2
CSM/CAM Version : CSM 9.32

I need to report SLA performance by team.  I need to count breached tickets, non-breached tickets, and calc % for both.  I can get a report with check boxes but not a count.  I am NOT using an on-prem solution.  version 9.3.2