I need to report SLA performance by team. I need to count breached tickets, non-breached tickets, and calc % for both. I can get a report with check boxes but not a count. I am NOT using an on-prem solution. version 9.3.2
I would actually recommend setting this up as a matrix widget on a dashboard instead of in the report writer (unless you need it as an exportable document...)
Rows come from the TeamInfo table;
Outstanding. That worked. Thanks.