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  • Hi Keith, Sorry, there's no easy way to see that information. If you are populating the Customer - Internal field of System_LDAPPath you could use that to give you what account in AD is being used to authenticate. You could also create a logical field ...

  • Yeah I think this was something you could handle in the DefEditor which they got rid of :( That's how I used to manage the contact manager page (I hate those alphabetical sort buttons, I want it on 'All' by default!). ------------------------------ Graham ...

  • Strange, haven't noticed that myself. The only problem I've come across is when signing in via SSO, it redirects you to the Cherwell.com site instead of back to the community home page (kind of annoying!). ------------------------------ Graham Moore ...

  • I dont know whats going on with this, I select Topics and select something, hit enter and the box gets tiny and I cant post, it just sits there. What is going on? And the topic is a required field. to post this I had to not select topics first, fill ...

  • I want to see the grid view of the portal credentials form. Sometimes our LDAP is failing so the Portal credentials aren't getting set correctly so I want to see if this Customer configured to use Cherwell portal is true or false. #Portal/Browser/Mobile ...

  • Hi Nancy, I followed up on this for you and it looks like you were taken care of yesterday afternoon. I saw your post and wanted to ensure it was still not an outstanding item. ------------------------------ Jay Betancourt Cherwell Software, LLC. -- ...

  • Hi Graham, I found that too when I was setting up version 10.1.2 on a local VM for dev purposes recently. It is obviously expecting a FQDN and you probably wouldn't notice it if you're using a FQDN but in my case - like your screenshot - I was just using ...

  • This is part of Cherwell that's a black box - very similar to the Contact manager. You can't really make changes to it and as far as I know there's no security to turn on/off for the "Configuration Items to show" dropdown. If you're using a Related ...

  • I have recently run into this too. It turns out there is a difference between the email and event monitor not being able to find a person and when it finds too many people. If it doesn't find a person it will use the default if it's configured to ...

  • Hi, We had a similar issue but not exactly like yours. we are at CW 9.6.1. our designated CW email address is helpdesk@xxx.com. we started finding some emails, not all, were being read by CW but not processed. then we noticed a pattern. Let's say the ...

Unanswered Discussion Posts

  • Dashboard Showing Team filter and members on that team filter and their info I looked thru the forums and didnt see too much. I have done team filters in the past. Basically by creating look up tables with Team names. So now I can pick a team in the dropdown ...

  • So, the goal here is to show the lead time we get for new hire requests. I can do this in Excel on an ad-hoc basis easily enough, but can't quite get it to translate on a Cherwell Dashboard. We've got a Specific for new hires that includes a Start Date. ...

  • Hi there, We have this annoying issue where very very randomly people in the browser see the attached image when they click the home button in a ticket to go back to the main dashboard using the browser client. No-one has seen this when using the installed ...

  • Hello everyone, the Texas Department of Public Safety has an opening for a Senior Cherwell Analyst. The opening describes the ideal candidate as having hands-on experience creating solutions with the Cherwell Service Management System. Job duties include: ...

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  • We've had the following request in relation to CIs in our CMDB and looking for any suggestions on the best way to approach it. Create a widget on the CMDB Dashboard to drive the population of missing Upstream/Downstream relationships. For each CI ...

  • We've had the following ask in relation to CIs in our CMDB and looking for any suggestions on the best way to approach it. Create a field on our Application CI BO called "Parent Application". The goal is to show the unique/distinct number of applications. ...

  • Hello has any one successfully done an integration with ICE contact center? Did not find and mApps on this. Was curious about the experience. Basically can it start a ticket in Cherwell as a call is taken based on Customer phone number or other data? ...

  • Hi All, Looking for some tool ideas/features to fast track those low or no risk Normal changes that do not need to go through CAB. Those changes that are unique and varied enough not to qualify as Standard changes but don't need the eyes and ears in ...

  • I'm working on upgrading from 9.3.1 to 10.1.1. We have the Recurring Request mApp installed and use it quite heavily. After upgrading my Dev server to the new version, the Recurring requests are not firing as they should. I looked at the TrebuchetProcesses ...

  • Hi. Currently (monday the 11th of january) our Cherwell installation is showing Week 3 as the current week in the Widgets on the Dashboards. Our company uses the ISO standard Globally for weeknumbering, which says that the current week is week 2. ...

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