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Hi All, So currently, out of the box, it looks like our portal is using a widget to display announcements, which is great, however, that widget is basically operating as an unclickable grid for our one announcement and just showing it in plain text and ...

ok just going around in circles here coming up with the same non-result with each approach I take with this, maybe I can't relate the information I need to. In our customer internal table, a customer has a department. In our CMDB equipment is assigned ...

Hey Marcus, I'll see how I can get some screenshots up, we are 100% blocked from uploading screenshots from here on any level due to content security, but I'll see what I can get opened up on the firewall. I have a lookup table for department so I can ...

Hey Thomas, Counters (such as Incident ID) increment as soon as they are used - when creating a new ticket, the Incident ID field is defaulting to the counter. I've never faced this issue before (as we've not had any customer concerned in the past about ...

Hello Everyone, I have created two Gauge[Text] widget for getting count for resolved ticket count and SLA Met count and out of this I wish to create a widget count to represent the percentage count for those two widget count. Widget 1 --> Resolved Ticket ...

Hi all, I created an Automation Process that updates a field to 'Completed' when the value in a date/time is reached +1 hour. This works fine when the value is set initially and the AP is triggered. However, if I update the date/time field the Automation ...

Hi All, My boss and I are looking to reset the ticket number counter and we were successful, however, we are finding that the counter process is wonky at best. Basically, it looks like Cherwell is built in a way that a new ticket number is created even ...

Hi, Marcus: Thanks for the reply. I did check to see if anything was appearing in the Task Manager, and I never did see anything. CSM Desktop Client does show up when it's running, so I had a bit of an example. Thanks again, Greg <tmpopup style="top: ...

Hopefully 10.2.2 will correct alot of issues without introducing a new set of them. At some point, I'm gonna have to bite the bullet and upgrade because of the MS / Google mail changes. ------------------------------ Donna Williams Lifeway Christian ...

Wow...thanks for the info. Frustrating ------------------------------ Donna Williams Lifeway Christian Resources PROD v9.6.3 TEST v10.2.1 ------------------------------

Hi All, So currently, out of the box, it looks like our portal is using a widget to display announcements, which is great, however, that widget is basically operating as an unclickable grid for our one announcement and just showing it in plain text and ...

Hello Everyone, I have created two Gauge[Text] widget for getting count for resolved ticket count and SLA Met count and out of this I wish to create a widget count to represent the percentage count for those two widget count. Widget 1 --> Resolved Ticket ...

Hi all, I created an Automation Process that updates a field to 'Completed' when the value in a date/time is reached +1 hour. This works fine when the value is set initially and the AP is triggered. However, if I update the date/time field the Automation ...

Hi all, Has anyone had sucess in configuring the Azure AD B2C tenant into Cherwell. Many thanks, Teresa #SAML ------------------------------ Teresa Alves Pink Elephant ITSM Support Solutions (PTY) Ltd ------------------------------

Since 10.2, the blueprint consolidation feature is ready. I'm curious. Is anyone on 10.2 and has tested this feature? How good is it? How much time can be saved compared to publishing all blueprints one-by-one? #Blueprints ------------------------------ ...

Hello, Is there a way to automatically link a Company to an Application service? I am in the process of importing hundreds to Company and Contact objects into Cherwell. I do not want to have to manually link all my imported Companies to Application Services. ...

Has anyone worked out a process to use a CSV file within a one-step? Ideally, I'd like to be able to run a one-step, have it prompt for a CSV and then do some actions on the records listed in the CSV. Possibly, but some variable from each line in the ...

We have a multi server environment with 2 app servers and 5 web servers. I was asked why I installed the Server components on all of my web servers and so I had to test it out by cleaning off a web server and installing just the Portal and Browser Apps ...

I've recently implemented a sentiment score onto our Survey object and I'm curious what people are setting as thresholds for their scoring. For example we have 3 tiers: Negative (-10 thru -2), Neutral (-2 thru 2) and Positive (2 thru 10). I'm finding ...

Hi all, we have upgraded from Cherwell 9.3.2. to 10.1.1. We have a total of 3 servers (1 application server and 2 job servers). For the two job servers we created groups for the tasks in the scheduler. We scheduled the different tasks in these groups ...