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    RE: Common RFC's

    Hi Jeff, In Version 10.2 there is a Major Business Object called Change Model that can be used for pre-approved Common Changes. ---Rob ------------------------------ Rob Knox | Highmark Health Senior IT Infrastructure Analyst | Cherwell Evangelist ...

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    Common RFC's

    Hello everyone I have a question about RFC's Is there a feature in Cherwell for Common RFC that would require one time approval for all future maintenance tasks listed in the RFC? The RFC will remain open and accessible to add notes. Is this feature ...

  • Is it possible this is a display/screen/graphics problem? I've seen weird things where this happens at times. If you can highlight the records individually use the system analyzer and check to see if they have different RecID's. If they are different ...

  • It would be nice to go to your customer record and see all the CIs you play a role in supporting. I'll have to re-think my approach. ------------------------------ Vernon Yoshida University of Hawaii CSM 10.1.2 ------------------------------

  • Yeah, but only if you needed there to be a relationship established for it (and the roles aren't unique). e.g. if you needed to see related CIs from a customer record. Otherwise you could just use validated fields on the CI form. ------------------------------ ...

  • Thank you! I was afraid of having to do something like that. So if I had 20 support roles, I'd have 20 relationships defined? ------------------------------ Vernon Yoshida University of Hawaii CSM 10.1.2 ------------------------------

  • You would have to have a relationship per link. A many - many just means the customer record could link to multiple CIs (unique CIs, not the same ones multiple times); and vice versa (a CI could link to multiple [unique] customers). So, for each type ...

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  • Had an issue brought to my attention this week and hoping someone here has an answer One of our users searched for tickets with the quick search builder on the incident BO. Criteria was CreatedDateTime >= 8/1/21 and CreatedDateTime <= 8/31/21. When ...

  • We are running CSM 9.6.2. We've recently stood up a new 2017 SQL instance and cloned the old db over. I updated all the Cherwell connections to point to the new db. I was able to connect fine but our portal (the browser and portal app are running from ...

  • Hi Scott, I've had this particular issue in the past - as far as I'm aware there is no way of doing this using security groups without having the different teams under different security groups. Workgroups are just customer teams, so that won't help ...

Unanswered Discussion Posts

  • We are running CSM 9.6.2. We've recently stood up a new 2017 SQL instance and cloned the old db over. I updated all the Cherwell connections to point to the new db. I was able to connect fine but our portal (the browser and portal app are running from ...

  • Hello everyone, I hope all is well. I'm writing this to ask the community what CMDB everyone uses for their Cherwell System. Right now we're using the OTB CMDB. We're looking for a system that does a better job at software license management. I looked ...

  • Seeing some odd behavior searching Knowledge. If I key in "Onedrive" in the upper left search for KAs, I get 17 hits, with only 2 of them actually containing the word "Onedrive" the rest have no reference to OneDrive at all. Only commonality is that ...

  • Dear all, anyone encountered issue using debug mode to a file of application server in V10.2 ? There are entries but not debug entries ! Thanks Xavier #Administration ------------------------------ Xavier De Coninck NRB ------------------------- ...

  • Hi Team, AD Authentication is not happening in Browser Client and Self-service Portal after adding the new Doman. However users able to login the desktop client with automatically . if the user log off in Desktop client and provide the user id and password ...

  • Howdy, So I understand the purpose of rebasing in Git, which essentially applies your modifications onto the current version of a different branch. However, the Cherwell version of rebasing appears to revert almost all modifications I've made, which ...

  • I am trying to put together a dashboard that shows various First Call Resolution data. One of which is a widget that I want to show a weeks worth of percentages. I want to show percent of FCR for my two Service Desk teams each day for the previous week, ...

  • Hi, Is there a way to ensure that the language selected from the link in the Customer Survey (currently we use a combined email which contains both EN & FR) is hard coded to FR? We have had a few instances where people are taking surveys but have never ...

  • Hello Everyone, We have a SLA with GMT+5:30 time zone & business hour [8Am - 5Pm] [Mon -Fri], Consider P4 SLA response = 4Hr P4 Resolution = 20Hr issue: Tickets created on weekend[Sat,Sun] SLA is calculating 1 minute less than actual deadline ...

  • In my rich client, the Change Request calendar shows items on the day they are scheduled to be done, as it should. But when I look at that same calendar in either the web client or the portal, it shows all Change Requests as being scheduled for Today, ...