If you are a user of the Cherwell Self Service Portal, we would like to hear your feedback! During 2021, Support Leadership is launching a project to give our users the best experience possible on the Self-Service Portal. We will do this by making incremental ...

Brandon, Did you check the value being presented for the System State Email Token for the From line? Verify that the From email being populated is the email you are trying to send from. If that is coming back correctly, next try deleting that ...

When our customers have created a service request using either the default "additional questions" or a specifics form they have no way to see what their case is about. We figured out is possible to show additional details as field next to comments, but ...

Thanks for your response! Keith Chesk Systems Analyst 1 Cherwell System Admin keith.chesk@nyuhs.org x23872 C (607) 759-6094 Have a good day.

So, Just an update - I managed to implement it both ways as I wanted to see which would have less strain on the system Unfortunately, both results are almost identical A Report - that gets saved on a local server takes - 1hr 4mins and it pulled 65k records ...