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In Case You Missed It: Modern Auth Upgrade & Cherwell ...

By: Sarah Regner , 2 hours ago

Posted in: Forums

Hi All, Sharing a link to an excellent webinar Cherwell put on this week: Modern Auth Upgrade and Customer Implications Enjoy! #Upgrade ------------------------------ Sarah Regner Cherwell Software, LLC. ------------------------------
Link Incident to Problem on Incident Form

By: Steve Clime , 3 hours ago

Posted in: Forums

I have a request from my Help Desk to create a Link on the Incident Form to Link Incident to existing Problem, similar to Link to Major Incident. I have been working on a series of One Steps based on the Link to Major Incident and it is not working as ...
Email Processed But Ticket Isn't Created

By: Jamie Klein , 4 hours ago

Posted in: Forums

Good morning everyone, We are currently on v9.6.2. I have had another report of a ticket that was sent in that should have created a ticket, but it does not. When we have emails sent in to the Cherwell mailbox, there are two sub-folders. Success and ...
RE: SAML Settings in Admin Client Missing

By: Pam Goodrich , 6 hours ago

Posted in: Forums

Hi, Peter. The SAML settings were moved in CSM 10.0.0 to support Business Object field mapping required for automatic user imports. The change is noted in the What's New topic for that release. https://help.cherwell.com/bundle/csm_whats_new_10_help_only/page/content/whats_new/1000_csm_new_features.html#d343e746 ...
RE: Required fields in specifics forms for portal tickets ...

By: Jim Beck , 6 hours ago

Posted in: Forums

We did the same thing with the Submit button because we needed to populate some fields that are not on the Portal version of the Incident form. So I had to come up with a way to force users to hit the Submit button instead of clicking SAVE - which would ...

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Announcements

Thinking About Upgrading?

By: Sarah Regner , one month ago

Cherwell Help Documentation has a ton of great info to help you decide! Please visit the following resources on the Cherwell Product Documentation page: Release Notes: View CSM enhancements and fixes, organized by version. Revision History: A list of CSM revisions by date and changes When upgrading it is also important to review: The upgrade process General upgrade considerations The difference between out-of-the-box content and platform
On Prem CAM Customers running 15.0 & below

By: Nicole Dufresne , 3 months ago

Earlier this year Logi Analytics, the 3rd party reporting tool that CAM leverages, changed the way they track licensing and this will affect on prem customers running CAM 15.0 and below. Click here for the full announcement and solution.
Cherwell Knowledge Resources

By: Nicole Dufresne , 9 months ago

Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation, Knowledge Base, and Cherwell Community

Click here for more information
CSM Documentation Changes for System Reliance

By: Nicole Dufresne , 9 months ago

The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.). We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well. You can see the full list of new topics here: Overview of What's New in CSM 10.0.0 Click the "Learn More" links to do just that! If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas.

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