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  • Posted in: Forums

    If you are a user of the Cherwell Self Service Portal, we would like to hear your feedback! During 2021, Support Leadership is launching a project to give our users the best experience possible on the Self-Service Portal. We will do this by making incremental ...

    2 people like this.
  • Posted in: Forums

    Brandon, Did you check the value being presented for the System State Email Token for the From line? Verify that the From email being populated is the email you are trying to send from. If that is coming back correctly, next try deleting that ...

  • Posted in: Forums

    When our customers have created a service request using either the default "additional questions" or a specifics form they have no way to see what their case is about. We figured out is possible to show additional details as field next to comments, but ...

  • Posted in: Forums

    Thanks for your response! Keith Chesk Systems Analyst 1 Cherwell System Admin keith.chesk@nyuhs.org x23872 C (607) 759-6094 Have a good day.

  • Posted in: Forums

    So, Just an update - I managed to implement it both ways as I wanted to see which would have less strain on the system Unfortunately, both results are almost identical A Report - that gets saved on a local server takes - 1hr 4mins and it pulled 65k records ...


  • On Prem CAM Customers running 15.0 & below

    Earlier this year Logi Analytics, the 3rd party reporting tool that CAM leverages, changed the way they track licensing and this will affect on prem customers running CAM 15.0 and below. Click here for the full announcement and solution.
  • Cherwell Knowledge Resources

    Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation,  Knowledge Base, and Cherwell Community
  • CSM Documentation Changes for System Reliance

    The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.). We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well. You can see the full list of new topics here: Overview of What's New in CSM 10.0.0 Click the "Learn More" links to do just that! If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas.