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Latest Discussions

  • Posted in: Forums

    Hi All, So currently, out of the box, it looks like our portal is using a widget to display announcements, which is great, however, that widget is basically operating as an unclickable grid for our one announcement and just showing it in plain text and ...

  • Posted in: Forums

    ok just going around in circles here coming up with the same non-result with each approach I take with this, maybe I can't relate the information I need to. In our customer internal table, a customer has a department. In our CMDB equipment is assigned ...

  • Posted in: Forums

    Hey Thomas, Counters (such as Incident ID) increment as soon as they are used - when creating a new ticket, the Incident ID field is defaulting to the counter. I've never faced this issue before (as we've not had any customer concerned in the past about ...

  • Posted in: Forums

    Hello Everyone, I have created two Gauge[Text] widget for getting count for resolved ticket count and SLA Met count and out of this I wish to create a widget count to represent the percentage count for those two widget count. Widget 1 --> Resolved Ticket ...

  • Posted in: Forums

    Hi all, I created an Automation Process that updates a field to 'Completed' when the value in a date/time is reached +1 hour. This works fine when the value is set initially and the AP is triggered. However, if I update the date/time field the Automation ...

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