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Latest Discussions

  • Posted in: Forums

    Hi, Apologies if this has been asked before but i have been unable to locate a related post. If a user is using Chrome and viewing search results in a grid, is there any way to enable the function to right click and open the selected record in a new tab? ...

  • Posted in: Forums

    Joey, The reason I asked what you were trying to display was so that I could try to think of alternative ways to display the value. If the stored value is getting cached, what could a workaround be? I'm not sure, but possibly a metric that has a very ...

  • Posted in: Forums

    Awesome to hear. That's a pretty slick message you have formatted. I love the button to take them directly to the Incident. It makes sense that the URL encoding would get it done. I'm not sure I would have caught on that this was your problem as it ...

  • Posted in: Forums

    Hey guys, My turn for help! I have been playing around with this issue for the past day or so and I can't seem to permanently fix it whilst keeping all the functionality I need. The problem is that our Knowledge Articles are not resizing when viewing ...

    1 person likes this.
  • Posted in: Forums

    Hi there, We have a bit of a problem with scheduled tasks on the Sydney server. I have tasks setup to run in Pacific Time to pick up certain times of day for Vancover - these work fine. BUT, the offboarding scheduled tasks has certain checks for dates.. ...

Announcements

  • Ideascale to Implement Cherwell SSO

    During the week of 8/3, Ideascale will be implementing Cherwell SSO.If you have an SSO account prior to Ideascale implementing SSO, the Ideascale application will automatically be added to your account. If you do not have a Cherwell SSO account and sign up after the SSO implementation, you will need to select Ideascale from the requestable applications to have it added to your account. Please visit here for more info on Cherwell SSO.
  • New Cherwell YouTube Videos

    We’re pleased to share we have four new Cherwell CSM How-To Videos on the Cherwell YouTube playlist, which is a great one-stop shop for Cherwell users to understand how to quickly navigate and solve issues with their CSM solution via self-service. For more information, click here
  • Cherwell Knowledge Resources

    Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation , ComAround Knowledge Base, and Cherwell Community
  • CSM Documentation Changes for System Reliance

    The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.). We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well. You can see the full list of new topics here: Overview of What's New in CSM 10.0.0 Click the "Learn More" links to do just that! If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas.
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