Hi All, So currently, out of the box, it looks like our portal is using a widget to display announcements, which is great, however, that widget is basically operating as an unclickable grid for our one announcement and just showing it in plain text and ...

ok just going around in circles here coming up with the same non-result with each approach I take with this, maybe I can't relate the information I need to. In our customer internal table, a customer has a department. In our CMDB equipment is assigned ...

Hey Thomas, Counters (such as Incident ID) increment as soon as they are used - when creating a new ticket, the Incident ID field is defaulting to the counter. I've never faced this issue before (as we've not had any customer concerned in the past about ...

Hello Everyone, I have created two Gauge[Text] widget for getting count for resolved ticket count and SLA Met count and out of this I wish to create a widget count to represent the percentage count for those two widget count. Widget 1 --> Resolved Ticket ...

Hi all, I created an Automation Process that updates a field to 'Completed' when the value in a date/time is reached +1 hour. This works fine when the value is set initially and the AP is triggered. However, if I update the date/time field the Automation ...