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Latest Discussions

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    Cherwell Support Portal Users - We Want Your Feed ...

    By: Nicole Dufresne , one month ago
    Posted in: Forums

    If you are a user of the Cherwell Self Service Portal, we would like to hear your feedback! During 2021, Support Leadership is launching a project to give our users the best experience possible on the Self-Service Portal. We will do this by making incremental ...

    2 people like this.
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    RE: Preserving RecID when importing via CSV

    By: Ryan Webring , 2 minutes ago
    Posted in: Forums

    I started implementing this to test it out and I'm running into an error updating the original RecID. I have not seen this error before, and it doesnt give me much to work off of...

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    RE: detect if file/document has been attached

    By: howard hardaway , 29 minutes ago
    Posted in: Forums

    Hi, I do not see that on the incident. I am using version 9.2.0.1668 ------------------------------ Howard H ------------------------------

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    HMAC token verification on webhooks

    By: Kevin Six , an hour ago
    Posted in: Forums

    Regarding webhooks - I see basic auth is supported, but is there planned support for hmac? Teams external webhooks require hmac token verification. https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-outgoing-webhook ...

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    RE: 10.1.1 - User is unable to change team assignments ...

    By: Kevin Six , 2 hours ago
    Posted in: Forums

    Just an update to the original post, another reboot following removing .dcat seems to have fixed this. ------------------------------ Kevin Six Designer Brands Inc. f/k/a DSW Inc. Current Cherwell Version 10.1.1 ------------------------------

Announcements

  • On Prem CAM Customers running 15.0 & below

    By: Nicole Dufresne Nicole Dufresne , one month ago
    Earlier this year Logi Analytics, the 3rd party reporting tool that CAM leverages, changed the way they track licensing and this will affect on prem customers running CAM 15.0 and below. Click here for the full announcement and solution.

  • Cherwell Knowledge Resources

    By: Nicole Dufresne Nicole Dufresne , 6 months ago
    Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation,  Knowledge Base, and Cherwell Community

  • CSM Documentation Changes for System Reliance

    By: Nicole Dufresne Nicole Dufresne , 6 months ago
    The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.). We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well. You can see the full list of new topics here: Overview of What's New in CSM 10.0.0 Click the "Learn More" links to do just that! If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas.
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