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  • Posted in: Forums

    If you are a user of the Cherwell Self Service Portal, we would like to hear your feedback! During 2021, Support Leadership is launching a project to give our users the best experience possible on the Self-Service Portal. We will do this by making incremental ...

    1 person likes this.
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    Posted in: Forums

    Hi, I want to use all the API objects like Business Object, Teams, Users, Core, etc. So I need the dynamic schema. So is there any way to get the metadata for all the Cherwell API Objects? #API ------------------------------ Vinay Sharma Jitterbit ...

  • Posted in: Forums

    ​ya, thanks! This was a weird one. it had the arrows on the bottom of the screen and was stuck. then I got it to the left side again and it never kept the settings when I started it. Basically I deleted the .dcat files and seems to be going ok now. ...

  • Posted in: Forums

    Hi, I am new to Cherwell and was looking for metadata API for Cherwell, when I came across a link ( https://{host}/CherwellAPI/Swagger/docs/all ) from the Cherwell SwaggerUI/ REST API Discovery Tool . When I am hitting this URL in the browser it is ...

  • Posted in: Forums

    SAML Auth changes to be through REST API, in which it's even typical to receive error during the upgrade which post upgrade you must adjust the SAML endpoint by updating both CSM and the SAML Service Provider values. Once updated, it worked fine for ...


  • On Prem CAM Customers running 15.0 & below

    Earlier this year Logi Analytics, the 3rd party reporting tool that CAM leverages, changed the way they track licensing and this will affect on prem customers running CAM 15.0 and below. Click here for the full announcement and solution.
  • New Cherwell YouTube Videos

    We’re pleased to share we have four new Cherwell CSM How-To Videos on the Cherwell YouTube playlist, which is a great one-stop shop for Cherwell users to understand how to quickly navigate and solve issues with their CSM solution via self-service. For more information, click here
  • Cherwell Knowledge Resources

    Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation , ComAround Knowledge Base, and Cherwell Community
  • CSM Documentation Changes for System Reliance

    The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.). We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well. You can see the full list of new topics here: Overview of What's New in CSM 10.0.0 Click the "Learn More" links to do just that! If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas.