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  • Posted in: Forums

    Hi All, Sharing a link to an excellent webinar Cherwell put on this week: Modern Auth Upgrade and Customer Implications Enjoy! #Upgrade ------------------------------ Sarah Regner Cherwell Software, LLC. ------------------------------

  • Posted in: Forums

    I have a request from my Help Desk to create a Link on the Incident Form to Link Incident to existing Problem, similar to Link to Major Incident. I have been working on a series of One Steps based on the Link to Major Incident and it is not working as ...

  • Posted in: Forums

    Good morning everyone, We are currently on v9.6.2. I have had another report of a ticket that was sent in that should have created a ticket, but it does not. When we have emails sent in to the Cherwell mailbox, there are two sub-folders. Success and ...

  • Posted in: Forums

    Hi, Peter. The SAML settings were moved in CSM 10.0.0 to support Business Object field mapping required for automatic user imports. The change is noted in the What's New topic for that release. https://help.cherwell.com/bundle/csm_whats_new_10_help_only/page/content/whats_new/1000_csm_new_features.html#d343e746 ...

  • Posted in: Forums

    We did the same thing with the Submit button because we needed to populate some fields that are not on the Portal version of the Incident form. So I had to come up with a way to force users to hit the Submit button instead of clicking SAVE - which would ...

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