• 2019/1/30 7:16 PM

    Tracking escalations of tickets to external parties

    • Under Review
    • 0 Comments
    We often have tickets where an external supplier is required to provide support. It would be great to see a mApp that tracks these escalations and responses against their SLAs and contractual obligations. Does anybody else do this? It would note the escalation...
    • 2019/1/23 3:55 PM

    history of scheduling server executions

    • Under Review
    • 0 Comments
    need a option in the scheduling window to look past historical executions of the jobs. We also need to find ways to have some logging of information in the front-end versus looking at the log files.
    • 2017/12/8 3:10 PM

    CSM Version Support filter

    • Under Review
    • 0 Comments
    Would it be possible to add a CSM Version filter so that it's possible to search & list only the mApp's that are available for my current version of CSM?
    • 2017/6/28 6:04 AM

    subscribe to an incident problem change object for notification

    • Under Review
    • 1 Comment
    Create a generic mAPP for CSM to subscribe to a ticket, or force someone into watching it and being notified. For example, as a manager, I'd like to be aware of some specific issues and the person opening the ticket, or any other tech, should be able...
    • 2017/1/26 9:27 AM

    ticket_approval_visibility

    • Under Review
    • 2 Comments
    We would love to see our approved tickets at the top of our queue.
    • 2017/1/15 4:36 PM

    graphicalworkflowmanagement

    • Under Review
    • 0 Comments
    I would like to see a visual graphical workflow management like the one-step visual designer. Each status would be represented with a box. Each status can have one or more transitions to another status. Each transition should have group/individual...
    • 2017/1/15 4:33 PM

    vwm

    • Under Review
    • 0 Comments
    I would like to see a visual workflow management like the one-step visual designer. Each status would be represented with a box. Each status can have one or more transitions to another status. Each transition should have group/individual permissions...
    • 2016/8/22 9:22 PM

    Expanded task Management

    • Under Review
    • 0 Comments
    I would like to see the current task management system expanded to allow things such us: conditional branching multiple parent tasks ( e.g tasks A and B must be complete before task C is started) having the ability to assign a task type eg automated...
    • 2016/5/20 2:47 AM

    Integration for CSI

    • Under Review
    • 0 Comments
    Integration for CSI tasks and maturity Dashboard for the Business Could we develop and integration to www.service-improvement.com to receive and manage tasks issued as part of the CSI register and use a dashboard to chart ITSM maturity (actual, trend...
    • 2016/4/21 3:23 PM

    Can i get a mApp for SP site integration for the project object?

    • Under Review
    • 0 Comments
    We use SP for documents and some calendaring for the project management and we use Cherwell's project. it would be great if we could do more than just link back and forth. thanks, Judy