New Customer Experience

New to Cherwell? Let's Get Started!


We know you are busy, so we wanted to make it as easy as possible to get started with your Cherwell software. We have included resourceful information about your products, education, support, community, knowledge base, and more.

This page will walk you through all of the self-service tools that are available to you. Please be sure to visit each tile for an overview of each tool and how to use it.  For more information about access or your account, please reach out to your Cherwell Account Manager.

Play the video below for an overview of tools available to you from this page.


Getting Started
alt text

Sign Up or Sign In to Your Cherwell SSO Account

alt text

Review the Support Hours, Guidelines, Support Portal Options

alt text

Learning Courses Delivered in Short Video Lessons

alt text

Setup your Connection and Access your Server(s)

Self-Service Tools
alt text

View Documented Questions, Issues, and Solutions

alt text

View Forum Posts, Join a User Group, or View Upcoming Events

alt text

Find Answers to Technical Questions. Learn How to Use Our Products

alt text

Subscribe to Maintenance Alerts. Run System Health Checks

Shortcuts
alt text

Submit a Ticket, Update Contacts, Perform System Restarts, Request an Upgrade or Refresh

alt text

Download, Submit, or View Requirements for Mergeable Applications (mApps)

alt text

Have an Idea or Enhancement for our Product? Browse, Submit and Vote Here!