Events | Cherwell
Join us at one of our IT events!

Data, Knowledge, and the HDI Support Center Standard, New York.

Date: October 15, 2014 | 5:00 PM - 7:00 PM ET

1900 Broadway 7th Floor New York, NY 10023
Event Website

Join us for Wine and Cheese on Wednesday October 15th, 2014 from 5:00 PM – 7:00 PM at our monthly meeting, sponsored by Cherwell Software and Svetlo Consulting. We’ll be discussing “Data, Knowledge, and the HDI Support Center Standard”.

We Will Explore:

  • Data and how it supports quality service provision at the Service Desk/Support Center
  • The power of knowledge at your fingertips
  • HDI Support Center Standard
    • Alignment
    • Assessment
    • Certification
  • The significance of a robust service management tool
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