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Looking Before You Leap Into ITSM SaaS

Date: Ocotber 9, 2014 |11:00 AM Eastern

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SaaS is becoming the dominate platform of choice for customers in many areas – including ITSM. If your service management team is evaluating ITSM solutions in the cloud then you must know what are some the important criteria and topics to evaluate before signing that contract for ITSM SaaS. Guest Speaker, Senior Forrester Analyst Amy DeMartine will share with you what you and your team need to consider and answer questions to help you avoid the pitfalls of moving your ITSM implementation to the cloud.

Amy DeMartine , Forrester Senior Analyst

Amy is a member of Forrester's service management and automation team, which serves Infrastructure & Operations Professionals and service support and delivery professionals in improving, optimizing, and automating the services they offer to business consumers and users.

Her research focus is on IT service management and IT asset management, including topics such as knowledge management, collaboration opportunities, and customer experience management. Amy helps IT organizations improve their customer experience with their lines of business by analyzing paradigm shifts in the services and support IT provides.

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