Date: 12th November 2014
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Perfecting your service desk's metrics is as much an art as it is a science. A spreadsheet of numbers is meaningless until you can relate it back to your
business or customers and their needs. Having this insight is a powerful asset, enabling you to tweak and tune your IT service until it is truly mastered.
This event will explore what to measure, how to best identify useful metrics and how to translate the information into something that your colleagues,
customers and managers can all understand. You’ll consider the skills and processes involved in measuring and reporting with a view to improving your
understanding of your service desk, resulting in better business decisions. Join us and become a master of service desk reporting.