February 26, 2015
Join us for a brief project overview and panel discussion regarding the itSMF project of the year 2014, hear lessons learned and receive an up-to-minute project update.
The project was established to help transform the Internal Services Department’s (ISD) Informational Technology Service (ITS) to a more service aligned organization that delivers IT services to the nearly 40 Los Angeles County departments. This project and ongoing service management activities endeavor to address technical silos, reverse undesirable trends, chart a future state and improve the customer perception of the organization’s IT service delivery value.
This project leveraged service management processes and tools to build a more effective delivery system that addressed culture, control processes, new service management technologies, service catalog, reporting, governance and new organizational roles. Requirements and assessment findings were used to help reinforce IT Service Management elements needed to set the foundation to improve service delivery and to work toward achievement of ISO/IEC 20000.