June 24, 2015 - June 25, 2015Rutgers, New Jersey
NJ Research & Education Network
Our second annual User Services day is designed to bring together the employees that provide user services support to learn from and share strategies and best practices with their local colleagues. For many NJEDge members our user services group serves at the central point of contact between our students, faculty/staff and central IT. This places our user services employees on the front lines – where they need to understand the needs of our users and provide seamless support for our IT services. This can be difficult in an environment that sees hundreds of new users come and go every year.