September 29, 2015
On September 29th, the Southern Alberta Branch (SAB) of the IT Service Management Forum (itSMF) is hosting a Western Canada - Professional Development Day in Calgary Alberta. This one-day session will be attended by approximately 120 IT Service Management professionals from throughout Western Canada, who will be educated and entertained by 15 speakers, including 3 keynote addresses by leading industry experts.
The theme for this event is "Partners In Learning", and the three (3) educational tracks will include the following:
This event will provide a platform for you to make these industry professionals aware of your organizations commitment to service excellence, best practices, continual learning, and the broadened perspective of the service management industry.
- The Strategic View & Customer Experience
- CSI & Metrics & Measurements
- Leveraging Complementary Frameworks (Other than ITIL®)