Events | Cherwell
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Malcolm Fry – August Northeast HDI Tour

Get smART

Malcolm FryWe all need inspiration and can find it in many ways from following a football team to liking a particular singer but sometimes we need to refresh our thoughts and ideas for this we need require inspiration.  Here we will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette.  I will be using different art forms to show how they can help us with our ITSM planning and operation.  After exploring the art world as it relates to ITSM we will look at how we can apply this to restructuring the ITSM processes with fresh eyes.

Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

 “His keynote was very original and was based around looking at various famous types of artwork like Banksy, Salvador Dali and Monet and how they relate to ITSM in that sometimes Service Management isn’t about the little details it’s about the bigger picture and that you can look at things in a different way especially how the Service Desk works.” – Glenn Thompson, the ITSM Review

Monday, August 24, 2015
  • HDI Steel City
  • Location: Holiday Inn Express & Suites – Pittsburgh West
  • 875 Greentree Road Pittsburgh, PA 15220
  • Time: 11:30 AM – 3:00 PM
  • Register Now
Tuesday, August 25, 2015
  • HDI Philly
  • Location: Christiana Care
  • 501 West 14th Street
    Wilmington, DE 19801
  • Time: 12:00 PM – 3:30 PM
  • Register Now
Wednesday, August 26, 2015
  • HDI Northern New England
  • Location: The One Hundred Club
  • 100 Market Street, Suite 500
    Portsmounth, NH 03801
  • Time: starting at 5:30 PM
  • Register Now
Friday, August 28, 2015
  • HDI Capital Area (D.C.)
  • American Bankers Association
  • 1120 Connecticut Avenue, 7th Floor
    Washington D.C. 20036
  • Time: 12:00 PM – 2:00 PM
  • Register Now
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