Do you have a 'hero' on your ITSM team? You know the 'hero' – it's that person who always seems to make the "game-changing catch" as they complain about doing it. It's the person who doesn't share knowledge, yet doesn't understand why no one else knows what he or she does.
Join us August 27, 2015 at 1:00 PM ET for a one-hour webinar focused around why businesses cannot sustain the superhero approach. Doug Tedder, ITSM consultant, will help you uncover:
- the symptoms and impacts of the 'hero'.
- what allows the hero to exist in the first place.
- tips to change how your IT team is working within your overall business.
If you cannot attend, register anyway, and we will send you the recording to reference back too.