ORAU Selects Cherwell Service Managment
August 15, 2008 - Colorado Springs, Colo. —Cherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service
Management industry, announces that they have been selected by Oak Ridge Associated Universities (ORAU) for their IT Infrastructure Library (ITIL)-based,
Service Desk solution. Cherwell was selected by ORAU after an exhaustive analysis that included reviewing 32 software solutions and completing five site
visits over a period of eight months.
“We chose Cherwell because it is simple to set up and easy to use while being a full-service Service Desk solution,” says ORAU IT Service Management (ITSM)
System Administrator Luke Smith. “We were able to roll this solution out with confidence in our ability to manage and support it going forward.” In just a
few short weeks ORAU developed and implemented a Cherwell Operations Planning and Management application that incorporates project management tools and is
proving to be extremely useful.
About Oak Ridge Associated Universities
Oak Ridge Associated Universities (www.orau.org) is a university consortium leveraging the scientific strength of 99
major research institutions to advance science and education by partnering with national laboratories, government agencies, and private industry. ORAU also
manages the Oak Ridge Institute for Science and Education for the U.S. Department of Energy.
Connect with Cherwell
About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.
Raffetto Herman Strategic Communications
Phone: (206) 264-0246