Cherwell Press Releases

Ron Muns, Former CEO of HDI Joins Cherwell Software

August 14, 2008 - Colorado Springs, CO. — “We are honored and delighted to welcome Ron Muns to our Cherwell team,” comments Vance F. Brown, President and CEO of Cherwell. “As the founder and past CEO of the Help Desk Institute (HDI) and the founder of Bendata, Inc. (currently FrontRange Solutions), we join many others who have proclaimed that Ron has earned the title of Father of the Help Desk Industry. Ron’s long-standing commitment and positive impact to the services industry is unquestioned. We are elated that Ron has chosen to continue making an on-going impact in this industry as part of our team. Ron has always been committed to talking with service professionals and listening to their needs. His customer-focused approach blends perfectly with Cherwell’s culture and passion.”

Says Ron, “Cherwell has assembled a team that I believe is superior in this industry. Their innovative technology is needed by so many companies—especially those that are trapped by old legacy systems. Cherwell Service Desk® is beyond any other system that exists today. Also, Cherwell truly listens to and cares for its customers. The Cherwell team is honest and value-driven. I have been in a consultative and objective role for a long time as founder and CEO of HDI, but after gaining a good understanding of the competitive landscape, I am now glad to be able to recommend a technology and a business partner that I believe is needed by companies today. Cherwell’s innovative .NET technology is not limited to just IT Service Management, but can be utilized and integrated across a company’s business segments.”

As Director of Innovation, Ron will be listening to the needs of the industry and assisting Cherwell with providing solutions to those needs.

About Ron Muns

Ron has been a software programmer, a consultant for Ernst and Young, a long-time supporter of Big Brothers Big Sisters of America, the founder of Bendata, Inc. and designer of HEAT® 1.0 (currently part of FrontRange Solutions®), and the founder and past CEO of HDI.

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A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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