Cherwell Press Releases

Cherwell Software is ITIL Foundation v2 Certified

November 20, 2008 - Colorado Springs, Colo. —Cherwell Software, Inc. (“Cherwell”), a leading developer of software products for the IT Service Management industry is proud to announce that the first ITIL® Foundation v2.0 class was held for employees at our new training facility. After completing ITIL® training provided by Propoint Solutions, the entire class passed the testing with an impressive overall average score of 88%.

Cherwell CEO Vance Brown said on learning the results, “I so appreciate the professional and passionate effort that everyone put into the training course.”

This means that at Cherwell Software, all of our product management, all of our sales consultants, and all of our services and support staff (and amazingly even our CEO) are ITIL® certified!

Jim Bolton of Propoint Solutions, the company that provided the excellent two-day intensive ITIL® Foundation course said, “Thank you once again for the opportunity to teach and consult for Cherwell this week. It was truly our pleasure. Your team average score was 88% which I believe is the highest class score we have seen in 4 years of teaching this course. Congratulations!”

In addition to providing the training, Propoint Solutions has been hired by Cherwell Software to consult with the development team to help with Cherwell’s commitment to constantly improving our ITIL compatibility and performance.

ProPoint Solutions also is partnering with Cherwell Software to offer the ITIL® Foundation course to Cherwell's customers at Cherwell's world headquarters. Said Brown, "We believe in training our customers on the best practices utilizing the most innovative technology. Focusing on people, processes, and technology is a core value of Cherwell Software."

About ProPoint Solutions

Propoint Solutions ( is committed to elevating IT service excellence through people, process and technology. Our team of experienced professionals listens to the unique business needs of each client. We assess the current situation, identify “pain points,” and then develop a roadmap to achieve your short and long term objectives. Our systematic and balanced approach includes staff training, ITIL based industry best practices, and optimization of tools that deliver measurable and sustained performance improvement.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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