March 20, 2009 -
Colorado Springs, Colo. – Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its
breakthrough help desk product, Cherwell Service Management™ - with Pink Verified ITIL V3 content - is now available through a
“Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.
is a SaaS model that allows organizations to utilize the software in a hosted environment without any capital expenditure. Instead, expenses for licensing,
hosting and maintaining the software are paid out of the operating budget. This offers lower start-up costs because the application licenses are leased
rather than owned.
has an added benefit – a “lease to own” option, giving customers the best of both worlds. Each year that a customer uses Cherwell On-Demand
equates to a discount on license fees for Cherwell On-Premise, Cherwell’s traditional concurrent user license model, should a customer elect at a
later date to switch models and bring the application in-house.
“Our dual deployment approach offers much more flexibility,” said Vance Brown, Chairman and CEO of Cherwell Software. “We work with your company to determine which
deployment best suits your current needs. If you change your mind later – or if your business requirements change – no problem! Our approach offers the
ability to switch from one to the other.”
allows companies to take advantage of the SaaS model, but still offer the strength of a smart client application. Aptly termed “hybrid SaaS,” this model
mitigates three of the greatest limitations of a traditional browser-based SaaS model – customization, data control, and user experience. “Customers want a
choice,” said Arlen Feldman, Chief Technology Officer for Cherwell. “We offer our customers a level of customization and control over their business
processes and data that is hard to find under a browser-based SaaS model. We believe we have the most customizable SaaS model on the market today. And we
offer a far superior user experience. This hybrid approach represents the next generation of SaaS deployment.”
With Cherwell’s entrance into the SaaS market, Cherwell Software continues to deliver innovative technology by offering the most flexibility in the Service
Management software industry today. Please visit www.cherwellsoftware.com for more information about Cherwell Software.