Cherwell Press Releases

Cherwell Software Partners with KnowledgeBroker, Inc.

April 6, 2009 - Las Vegas, NV. – Cherwell Software, Inc. a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. KnowledgeBroker's (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell's new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that opens April 6, 2009.

KnowledgeBroker's TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions. It also reduces the number of inbound calls when accessed by end users. KBI's TotalBase provides first-tier support for more than 190 desktop applications.

"What we like about KnowledgeBroker is that they have the same mind-set as we do," said Vance Brown, Chairman and CEO of Cherwell Software. "We provide customers with Enterprise power at a mid-market price. It was only natural that we would partner with KnowledgeBroker to extend that enterprise power to include Knowledge Management."

"Companies are under constant pressure to cut costs and improve service," said Brad Stanley, Managing Director of KnowledgeBroker. "The combined power of Cherwell's On-Premise and SaaS models and KnowledgeBroker's TotalBase is an excellent combination in achieving this goal."

Cherwell Service Management is a fully-integrated service management software solution for a service desk, help desk or customer call center. Cherwell is a web-enabled product built from the ground up using Microsoft's® .NET technology and out-of-the-box, PinkVERIFY™ ITIL® V3 best practices. Cherwell Service Management is available through a traditional licensing model or through a subscription service. Designed for the global enterprise company – but priced for the mid-market – Cherwell is the most customizable system on the market today.

About KnowledgeBroker

KnowledgeBroker ( is a leading provider of prepackaged computer solutions. Established in 1992, KBI licenses a comprehensive computer support KnowledgeBase with solutions for more than 190 desktop and Internet applications. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. As part of their quarterly updates, they include solutions for all unresolved issues submitted by their customers at no additional charge. KnowledgeBroker also works with individual companies to develop solutions for site-specific applications and processes. For more information contact KnowledgeBroker at 626-441-0702 or send an E-mail to

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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