Cherwell Press Releases

Cherwell Software 2009 Customer Satisfaction Study

May 14, 2009 - Colorado Springs, Colo. – Cherwell Software, Inc. (“Cherwell”) today announced results of its 2009 Customer Satisfaction Study. This detailed survey, conducted by the independent consulting agency Strategies For Success, reveals the current levels of Cherwell Software’s product, service and support performance.

The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal.

Key findings of the study indicate:

  • All (100%) of customer respondents would recommend the Cherwell product to other organizations;
  • 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases;
  • All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased;
  • Nearly all (95%) of the customer respondents believe Cherwell Software, Inc. is the technological leader in help desk/service desk software systems;
  • Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment;

"The Cherwell Software, Inc. customer satisfaction ratings have been among the highest we have seen in conducting studies of this nature," said Carrie Cornella, President, Strategies for Success. "The findings indicate that Cherwell Software has developed a very loyal customer base and your customers are highly satisfied with both the quality of Cherwell Software’s services and products. We congratulate you and your team on your success."

“We are very pleased with the results of this study,” said Vance Brown, Chairman and CEO of Cherwell Software. “This reaffirms our strong commitment to customer service and our ability to deliver products and services that are truly valued in the industry.”

The survey also revealed areas for improvement for Cherwell, such as the suggestion for additional support personnel. "We take suggestions from our customers very seriously," added Brown. "Just this month we added two support professionals to our team."

About Strategies For Success
Strategies for Success is a services-focused consulting organization with a solid history of direct, hands-on experience in providing consulting assistance, marketing research, and staff training to client organizations in major industry service and technology segments. Notable companies include Intuit, Inc., Blue Ocean Software, Skyline Products, Inc., Blue Ridge Transportation, and Holland and Hart. The firm’s background includes working with organizations to successfully increase customer satisfaction, customer retention, and customer loyalty within organizations in the manufacturing, educational and professional services, legal services, and the software marketplace.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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