Cherwell Press Releases

Cherwell Software Introduces Self-Service Password Resets

July 10, 2009 - Colorado Springs, Colo. — Cherwell Software (, a leader in developing IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, today announced Self-Service Password Reset capability has been added to Cherwell Service Management, expediting incident resolution and thereby reducing service desk calls and cost.

“By many accounts, upwards of 75% of calls to the service desk are a result of forgotten passwords,” says Vance Brown, CEO of Cherwell Software, “and considering HDI’s latest Practice & Salary Survey showing that Self-Service, on average, is $15 per incident lower cost than a phone call, it doesn’t take long before a customer can start realizing a significant ROI using Cherwell’s self-service password reset tool.”

After enrolling in the Self-Service Password Reset Program within Cherwell Service Management, the feature allows end-users the ability to quickly and easily reset their network password via a web browser from their own computer or that of someone else. Once authenticated, the user can securely change or reset their password and they will be automatically notified via e-mail that their password has been reset. Additionally, an Incident is automatically created and closed, ensuring that proper metrics can be tracked. Organizations, and especially education institutions, now have a cost-effective and secure way to manage the most common user problem in virtually any IT Department.

Cherwell’s Self-Service Password Reset Features:

  • Use standard security questions or even allow the end-user to create their own security question
  • E-mail notification to the primary account and secondary account of the end-users choosing
  • Automatically create and close an Incident for consistent and accurate metrics
  • Works with any modern browser or OS – e.g. Internet Explorer®, Safari®, Firefox or Chrome™ on Windows® as well as MacOSX® and graphical Linux

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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