September 24, 2009 -
Royal Wootton Bassett, U.K. - Cherwell Software, the developers of Cherwell Service Management, continues to gather momentum in the UK by signing two significant contracts. The
software is designed for IT support professionals and offers out of the box functionality based on ITIL v3 best practice and unmatched flexibility for
users wishing to customize screens, workflow processes and build new business applications leveraging Cherwell’s unique CBAT (Codeless Business Application
Tony Probert, UK Managing Director, said: “Our ITSM solution is a world away from what the UK market has experienced so far; we’re offering a full ITIL v3
tool which is not only easy to customize, but powerful, intuitive, and cost-effective.” Tony Probert was previously responsible for FrontRange’s European
operations as Managing Director and can claim over 18 years in the IT service management sector.
The first of the two contracts to be signed is with Bloxx, the enterprise Web filtering company, which has purchased a
solution to support its UK customer base. It anticipates extending use to its offices in Holland, Australia and the US in the near future. Mark Smith,
Operations Director, Bloxx, said: “We’re swapping out an established and well-known help desk package as Cherwell promises to help us continue to improve
our customer service. Not only is the software more powerful, it’s extremely flexible and makes building new workflow models easy and quick. We’re planning
a number of significant improvements to our IT service management approach now we have Cherwell on board.”
Cherwell District Council, located in Oxfordshire
and with no commercial connections to Cherwell Software, has also parted company with a well-known service desk solution to move to the fully ITIL centric
Cherwell Service Management solution. The objectives for the District Council were to develop new procedures based on ITIL best practice with a focus on
improving customer service via enhanced incident and problem management systems, improved management reporting allowing ICT management to target resources
more effectively and the use of self service to bring greater efficiency to the team and improving communication to the Council’s user community.
Pat Simpson, Head of Customer Service and Information Systems, explains: “We did extensive research of available solutions before deciding Cherwell
Software was the best way to go. We have a strong philosophy of continuous improvement and our old software was not up to the new challenges we were
setting ourselves. As we are publicly accountable for costs we were also keen to ensure that our choice represented excellent value – which Cherwell
The Cherwell Service Management solution is available via the traditional license model, or alternatively, on demand in a Software as a Service (SaaS)
subscription model . To ensure excellent levels of service and support, Cherwell Software has appointed CRMWorks,
IT Service Management and service desk specialists, as its full service delivery partner and is working closely with them to ensure that both contracts are
delivered successfully and speedily.