Cherwell Press Releases

Cherwell Welcomes Carrie Cornella as Director of Client Relations

September 9, 2009 - Colorado Springs, Colo. — Cherwell Software has announced the appointment of Carrie Cornella, Director of Client Relations, based at the company’s Headquarters in Colorado Springs, Colorado. Carrie will be responsible for all aspects of client relations, insuring the highest degrees of customer satisfaction and support as customers utilize the innovative and tremendously powerful ITIL and Pink Verified Cherwell IT Service Management/Service Desk software to improve and mature their IT Support functions.

With over 25 years in management, customer relations, and services consulting, Carrie has worked with organizations to successfully increase customer satisfaction, customer retention and customer loyalty within diverse industries such as manufacturing, educational and professional services, legal services, and the software marketplace. Her previous experience includes serving as the Executive Vice President of Worldwide Customer Services at FrontRange Solutions, Inc. where she demonstrated success in substantially increasing services revenues while improving customer satisfaction levels. During Carrie’s tenure there, services revenues grew by more than 5000% and renewal rates increased by more than 100%.

Other notable leadership roles include positions with Intuit, Inc., Holland and Hart, and Blue Ocean Software. Her wide ranging experience also includes 13 years with TRW Inc. in management positions including video teleconferencing, program management, marketing and human resources.

“With Cherwell’s rapid and remarkable growth, we are extremely fortunate to bring Carrie Cornella into our organization at this critical juncture as the internal leader and champion of our Client Relations and Satisfaction team” said Vance Brown, CEO of Cherwell Software. “Carrie is the perfect blend of professionalism and integrity to help us maintain our core values of consistent performance based on perpetually true values and exceeding customer expectations. We know that our customers will find Carrie to be an immediate and pro-active addition to the Cherwell organization.”

“I feel so fortunate to be part of a very special team of like-minded professionals that are being assembled into a world-class organization at Cherwell” noted Carrie. “Because of the commitment to the customer demonstrated by every member of the Cherwell team, I expect that every day will be a rewarding experience for me and our entire customer base. This organization is well positioned to deliver on its promise to redefine the IT Service Management software industry and I’m delighted to be part of the team!”

Carrie’s commitment to providing exceptional and world-class customer support has been recognized in a variety of industry awards, including the Association for Service Management International’s Professionalism in Service and Support Award, the Better Business Bureau’s Excellence in Customer Service Award, and the TRW Avionics and Surveillance award for Outstanding Achievement.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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