September 9, 2009 - Colorado Springs, Colo. — Cherwell Software has announced the appointment of Carrie Cornella, Director of Client Relations, based at the company’s Headquarters in Colorado Springs,
Colorado. Carrie will be responsible for all aspects of client relations, insuring the highest degrees of customer satisfaction and support as customers
utilize the innovative and tremendously powerful ITIL and Pink Verified Cherwell IT Service Management/Service Desk software to improve and mature their IT
With over 25 years in management, customer relations, and services consulting, Carrie has worked with organizations to successfully increase customer
satisfaction, customer retention and customer loyalty within diverse industries such as manufacturing, educational and professional services, legal
services, and the software marketplace. Her previous experience includes serving as the Executive Vice President of Worldwide Customer Services at
FrontRange Solutions, Inc. where she demonstrated success in substantially increasing services revenues while improving customer satisfaction levels.
During Carrie’s tenure there, services revenues grew by more than 5000% and renewal rates increased by more than 100%.
Other notable leadership roles include positions with Intuit, Inc., Holland and Hart, and Blue Ocean Software. Her wide ranging experience also includes 13
years with TRW Inc. in management positions including video teleconferencing, program management, marketing and human resources.
“With Cherwell’s rapid and remarkable growth, we are extremely fortunate to bring Carrie Cornella into our organization at this critical juncture as the
internal leader and champion of our Client Relations and Satisfaction team” said Vance Brown, CEO of Cherwell Software. “Carrie is the perfect blend of
professionalism and integrity to help us maintain our core values of consistent performance based on perpetually true values and exceeding customer
expectations. We know that our customers will find Carrie to be an immediate and pro-active addition to the Cherwell organization.”
“I feel so fortunate to be part of a very special team of like-minded professionals that are being assembled into a world-class organization at Cherwell”
noted Carrie. “Because of the commitment to the customer demonstrated by every member of the Cherwell team, I expect that every day will be a rewarding
experience for me and our entire customer base. This organization is well positioned to deliver on its promise to redefine the IT Service Management
software industry and I’m delighted to be part of the team!”
Carrie’s commitment to providing exceptional and world-class customer support has been recognized in a variety of industry awards, including the
Association for Service Management International’s Professionalism in Service and Support Award, the Better Business Bureau’s Excellence in Customer
Service Award, and the TRW Avionics and Surveillance award for Outstanding Achievement.