March 24, 2010 -
Colorado Springs, Colo. – Cherwell Software, Inc. (“Cherwell”), the developer of Cherwell Service Management™, today announced that its company was among the select companies that
Forrester Research, Inc. invited to participate in its research report entitled, “Market Overview: IT Service Management Support Tools.” In this Market
Overview, published March 22, 2010, Cherwell Software is cited by Forrester as an “Emerging Leader” in the IT Service Management enterprise space.
The report defines an Emerging Leader as, “These service desk management vendors have less visibility, less market share, and in some cases limited
geographic coverage, but their scalability and functionality reach that of the megavendors. These vendors focus on the IT service desk customer and
creating solutions that can be implemented relatively quickly. The solutions of these vendors have solid product functionality and features at a very
“We are honored that Forrester considers us an Emerging Leader,” said Vance Brown, CEO of Cherwell Software. “Since our inception we have focused on
providing organizations with enterprise power at an affordable price.”
Brown continues, “Traditional IT organizations are evolving. Our customers will attest that the unparalleled ability to easily configure our Cherwell
tool, together with its ease of use, affordable price, and choice in deployment (either On-Premise or On-Demand SaaS) are making us a market leader.”
The Forrester Report not only segmented the various Service Management Tools, it also discusses the changing role of the Service Desk and reviewed some
of the key technologies being offered in leading Service Management Tools today.