April 6, 2010 -
Colorado Springs, Colo. – Cherwell Software, Inc. (“Cherwell”), creators of Cherwell Service Management™, today announced that it would be launching a series of Webinars under the
title, ITSM ‘Into the Fire’. These Webinars are designed to address some of the key issues that IT departments encounter as they deal with the barrage of
Incidents, Problems and Changes within their organization.
“Today’s IT department is constantly feeling the pressure to reduce costs while improving customer satisfaction,” said Vance Brown, Chairman and CEO of
Cherwell Software. “Our customers love that we are doing our part to help them achieve their ROI by providing a software solution that gives them
enterprise –level scalability, configuration and integration at an affordable price with simple implementation.”
The first webinar, in this ongoing series of topics sponsored by Cherwell, will be featuring Evelyn Hubbert, Senior Analyst with Forrester Research, Inc.
on the following topic:
The Changing Anatomy of the New Service Desk (May 6, 2010)
IT organizations are faced with many challenges today! Their task to support a sophisticated business community with great customer support is a balancing
act. This balancing act is about providing adequate support for all new technologies to end users, delivering services to delight end users and all of that
in a reliable and cost effective way. The challenges don’t end there. The service desk team is changing how it works and what it does to adapt to these
continuously changing needs of the business community. This webinar will discuss the anatomy of the new service desk.
Upcoming topics and speakers include:
Service Level Management and the New Service Desk (June 10, 2010)
Jim Bolton, ITIL v2 Manager, v3 Expert, ProPoint Solutions
Social Media and the New Service Desk (July 15, 2010)
Chris Dancy, Founder & President, ServiceSphere
Brown continues, “Providing these webinars gives IT the additional insight, information and ability to ask the questions they need as they seek to become
true business partners in their respective organizations.”