Cherwell Press Releases

University of New Mexico Selects Cherwell Service Management

February 22, 2011 - Colorado Springs, Colo. - Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced that the University of New Mexico has selected Cherwell Service Management to revitalize and consolidate the two Service Desk solutions currently in use.

University of New Mexico (UNM) is the state's flagship research institution with more than 30,000 students. As a Hispanic-Serving Institution, the University represents a cross-section of cultures and backgrounds. UNM boasts an outstanding faculty that includes a Nobel Laureate, two MacArthur Fellows, 35 Fulbright scholars and several members of national academies. UNM's professional schools for Medicine, Nursing, Business and Law serve New Mexico and the region. The Health Sciences Center is the state's largest integrated health care treatment, research and education organization. UNM Hospital provides the only Trauma 1 unit in the state, and the UNM Cancer Center has been ranked nationally in the top 50.

"We are honored to add University of New Mexico to our growing list of customers who recognize the power and the flexibility of our solution," said Vance Brown, CEO of Cherwell Software. "Since our inception we have focused on providing institutions like UNM with enterprise power at an affordable price."

"Hospital, Health Sciences and Main Campus IT groups selected the Cherwell product to assist us in standardizing a high quality IT Service Desk functionality across our institution," said Gil Gonzales, UNM CIO.

Brown continues, "IT departments today need a Service Desk Solution that gives them a low TCO and a great ROI while delivering the flexibility they need. We are pleased that after looking at numerous solutions UNM felt Cherwell Service Management could deliver that."

Cherwell Software provides enterprise power at a mid-market price. A Forrester Research Study quantified a complete Total Economic Impact of a customer with the resulting return on investment (ROI) and organizational benefits of implementing Cherwell. Cherwell Service Management provided a 108% ROI and payback in less than 10 Months.

About University of New Mexico

The University of New Mexico is the state's largest university, serving more than 32,000 students. UNM is home to the state's only schools of law, medicine, pharmacy and architecture and operates New Mexico's only academic health center. UNM is noted for comprehensive undergraduate programs and research that benefits the state and the nation.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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