August 2, 2012 -
Colorado Springs, Colo. – Cherwell Software announced today that it has been recognized as an “Innovator” in Info-Tech Research Group’s 2012
Enterprise Service Desk Vendor Landscape Report. Positioned as the leading vendor and the leading product in the Innovator category, Cherwell was also
named the “best value” among the vendors after scoring a 100, the highest possible score, in Info-Tech’s Value Index. Furthermore, Cherwell was recognized
as an “exemplary performer” in self-service manageability as well as in making seamless transitions between on-demand and on-premise hosting.
Info-Tech Research Group evaluated eight competitors in the enterprise Service Desk market: BMC Remedy, ServiceNow Service Automation, CA Service Desk
Manager, HP Service Manager, IBM SmartCloud Control Desk, Omninet OmniTracker, FrontRange ITSM and Cherwell Service Management. Info-Tech Research Group
Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their
strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
“For this Vendor Landscape, Info-Tech Research Group focused on those vendors that offered broad capabilities across multiple platforms and that have a
strong market presence and/or reputational presence among large enterprises,” said Barry Cousins, Senior Research Analyst.
The objective, third-party research firm cites Cherwell Service Management’s fully configurable admin and user portals with multi-language capability and
its built-in full service catalog as product strengths. Additional product strengths named in the report include the built-in registration system that
allows end users to submit the details of their BYOD devices, the built-in graphical workflow designer that’s both easy to use and powerful, and the ticket
template feature that includes command line execution.
Vance Brown, CEO of Cherwell Software, notes, “I couldn’t be more pleased to be recognized for both our innovation and value. It’s a direct reflection of
our corporate culture. We actually listen to our customers and then build creative solutions that add value to their organizations. We’re here to serve,
and we believe that if we do right by our customers, we can’t help but be successful.”
About Info-Tech Research Group
With a paid membership of over 25,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical
Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's
fastest growing full-service IT analyst firm.