October 9, 2012 -
Wootton Bassett, U.K. –
Organizations that require much ITSM capability straight out-of-the-box, combined with the ability to develop additional applications and workflows, should
consider Cherwell Software, reports The ITSM Review. The online ITSM community’s new2012 Request Fulfillment Group Test found that the Cherwell Service Management solution offers a platform of processes combined with a
large number of templates and customisation options requiring no bespoke coding or scripting.
"Cherwell’s approach to (re)use its expertise and develop a depth of standard requests covering pretty much most details that are required makes it the
most comprehensive offering in this review," says Ros Satar, analyst at The ITSM Review.
The 2012 Request Fulfillment Group Test showcases best of breed ITSM technology, highlighting key strengths, competitive differentiators and innovation in
"Request fulfillment is one process area in which a service desk can really showcase that it’s a business partner rather than just an ‘IT fix’ IT
department," says Tony Probert, European managing director, Cherwell Software. "By utilising business logic and analytical skills, a workflow can be
created for any kind of request from human resources with a new starter to facilities requiring new security lighting. The possibilities are really
Probert concludes, “We believe our position in the recently published Gartner 2012 Magic Quadrant for ITSSM confirms Cherwell’s capabilities to deliver
innovative, market-leading solutions."
Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, Jeffery M. Brooks, Jarod Greene, August 20, 2012. Gartner does not endorse any
vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest
ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a