Cherwell Press Releases

Cherwell Software Adds Data Center in Brisbane, Australia

January 18, 2013 - Colorado Springs, Colo. – Cherwell Software today announced that it is opening a new data center in Brisbane, Australia. This data center, the company’s first in Australia, is Cherwell Software’s fifth data center. This strategic decision will help the company accelerate its position in hosting businesses in Australia and New Zealand as well as improve the level of services customers in region receive. Its other data centers are located in Denver, Colorado; Ashburn, Virginia; Dallas, Texas; and London, U.K.

“We will continually invest in growing our infrastructure to sustain our record-breaking growth and to better support our customers year after year,” said Vance Brown. “This new data center will help our Australian and New Zealand customers focus on their core business instead of managing for sluggish systems or worrying about sending large amounts of data half way around the world.”

Cherwell Service Management™, the company’s flagship IT service management product, can be hosted on site, at a Cherwell Software data center, or at a third party data center. This new data center allows Australian customers to take advantage of the company’s hosted option while retaining all information in country, which many organizations find reassuring. “We want to deliver fast, efficient services to all of our customers, regardless of geographic location,” said Joshua Haynes, IT manager at Cherwell Software. “This data center will give our Australia customers fast access to SaaS, even during peak traffic, and around-the-clock monitoring for superior responsiveness and security.”

Cherwell Software is often recognized for its exceptional commitment to customer care, and this new data center is an extension of the company living out that brand promise. The new facility, tested from September 2012 – January 2013, is intended to provide faster service as well as peace of mind to customers in the area. Additionally, Cherwell Software is currently working with three partners in the region to serve the area:Alt Vision, Service Quality and ViFX Limited.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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