Cherwell Press Releases

Best Vendor Award Recognises IT Service Vendor with an Incredible Track Record in Customer Service

June 20, 2013 - Royal Wootton Bassett, U.K. – Cherwell Software, one of the fastest-growing ITSM software providers, can now enthusiastically and positively answer the SDI's question, 'Are you the best?,' after winning the prestigious Best Vendor Award handed out at this year's SDI's Gala Awards Dinner at Edgbaston Cricket Club in Birmingham, UK.

The SDI's annual IT Service & Support Awards (now in its 18th year) recognise, promote and acclaim excellence, professionalism and innovation in the industry and celebrate the outstanding achievements of individuals and teams for the contributions they make.

"At Cherwell, it's all about our customers and putting their needs and requirements first," says Tony Probert, European managing director, Cherwell Software. "By winning this award, we know we're doing something right, that is, helping our customers achieve their Service Desk goals. But really, this is a true win for our customers, and that's great! That's what we're all about."

Aimed at suppliers of products to the ITSSM industry, the Best Vendor Award recognises a vendor whose customer service positively impacts their clients' business and Service Desk operations. Vendor nominations come from vendor customers who answer a series of questions, via an online questionnaire, based on the SDI's service desk best practice standards. Nominations are assessed against customer satisfaction, performance results, understanding of their clients' business objectives, after sales customer care and on-going support, as well as how the supplier met the customer's expectations. These criteria allow the award judges to identify the vendor that really does offer the best customer service. A comment from one member of the Awards panel stated that Cherwell "is borderline obsessed with the customer outcome".

"By competing with the very best from their industry category, winners know that their service has been evaluated by the sharpest IT service management minds in the business – their customers – and that their service has been truly excelled," says Tessa Troubridge, managing director, the Service Desk Institute.

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