Cherwell Press Releases

Best Vendor Award Recognises IT Service Vendor with an Incredible Track Record in Customer Service

June 20, 2013 - Royal Wootton Bassett, U.K. – Cherwell Software, one of the fastest-growing ITSM software providers, can now enthusiastically and positively answer the SDI's question, 'Are you the best?,' after winning the prestigious Best Vendor Award handed out at this year's SDI's Gala Awards Dinner at Edgbaston Cricket Club in Birmingham, UK.

The SDI's annual IT Service & Support Awards (now in its 18th year) recognise, promote and acclaim excellence, professionalism and innovation in the industry and celebrate the outstanding achievements of individuals and teams for the contributions they make.

"At Cherwell, it's all about our customers and putting their needs and requirements first," says Tony Probert, European managing director, Cherwell Software. "By winning this award, we know we're doing something right, that is, helping our customers achieve their Service Desk goals. But really, this is a true win for our customers, and that's great! That's what we're all about."

Aimed at suppliers of products to the ITSSM industry, the Best Vendor Award recognises a vendor whose customer service positively impacts their clients' business and Service Desk operations. Vendor nominations come from vendor customers who answer a series of questions, via an online questionnaire, based on the SDI's service desk best practice standards. Nominations are assessed against customer satisfaction, performance results, understanding of their clients' business objectives, after sales customer care and on-going support, as well as how the supplier met the customer's expectations. These criteria allow the award judges to identify the vendor that really does offer the best customer service. A comment from one member of the Awards panel stated that Cherwell "is borderline obsessed with the customer outcome".

"By competing with the very best from their industry category, winners know that their service has been evaluated by the sharpest IT service management minds in the business – their customers – and that their service has been truly excelled," says Tessa Troubridge, managing director, the Service Desk Institute.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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