Cherwell Press Releases

Cherwell Software Named Industry Innovator by Info-Tech Research Group

July 29, 2013 - Colorado Springs, Colo. – Cherwell Software™ is pleased to announce that its flagship product, Cherwell Service Management® has been positioned as the best IT service management product on Info-Tech Research Group’s Vendor Landscape: Enterprise Service Desk 2013 report. Cherwell Software was one of only two vendors to score “Exemplary” overall in both the product category, which analyzes features, usability, affordability, and architecture, and also in the vendor category, which analyzes viability, strategy, reach, and channel. Named as an “Innovator” both in 2012 and 2013, Cherwell Software was cited for advanced self-service manageability, seamless transition between SaaS and on-premises, and strong functionality at low cost. 

“Cherwell Service Management should make most organizations’ shortlist based on price alone. Backed up with a strong feature set, it makes a strong contender against most other vendors. Cherwell Service Management offers an excellent self-service portal with more functionality than most competitors,” wrote Barry Cousins, senior consulting analyst at Info-Tech Research Group.

“This report validates that Cherwell Service Management is the single best product on the market today,” commented Vance Brown, CEO of Cherwell Software. “We know that people are frustrated with their service desk tool, and we’re actually doing something about it. Our entire team is challenging the status quo in order to improve the way IT service management professionals and help desk staff operate.”

This report, which compared nine of the top IT service management vendors worldwide, focuses on industry leaders and innovators in the enterprise service desk market. The Info-Tech Research Group Vendor Landscape report assists customers to find ITSM solutions that best serve their service management needs. As a result, the report focuses on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among mid and large enterprises. “Advanced features are the capabilities that allow for granular market differentiation” the report says.

Info-Tech scored each vendors’ features, including self-service portal, custom reporting, end-user survey, chat, follow-the-sun, and ITIL Pink verification, as part of their overall assessment. Analysts determined if each tool had each of the features fully present, partially present/pending, or absent.

About Info-Tech Research Group

With a paid membership of over 30,000 members worldwide, Info-Tech Research Group ( is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a sixteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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