Cherwell Press Releases

Gartner 2013 ITSSM Magic Quadrant Recognizes Cherwell Software

August 23, 2013 - Colorado Springs, Colo. – Cherwell Software is pleased to announce that it has been recognized on the 2013 Magic Quadrant for IT Service Support Management (ITSSM) by leading analyst firm Gartner, Inc for its Cherwell Service Management reporting and dashboard solutions. To be included on the Magic Quadrant for ITSSM, vendors are rigorously evaluated based on their ability to execute and completeness of vision. ITSSM solutions extend beyond traditional help desk or service desk tools in their ability to isolate root causes and provide higher levels of business user satisfaction.

Cherwell Service Management® is the flagship product produced by Cherwell Software. Cherwell Service Management’s reporting and dashboard capabilities enable organizations to create multidimensional reporting and business value dashboards, as well as the Cherwell Service Management Self-Service Portal, which enables organization to consolidate multiple portals to drive higher usage levels.

Ron Muns, a Cherwell Software board member and the founder and former CEO of HDI, the largest association for IT support professionals, said, "Cherwell Software's incredible growth rate is due to our commitment to our employees and our customers, as well as our passion for product perfection. The industry as a whole is recognizing the phenomenal impact Cherwell Software is having on IT service management. I am proud that Cherwell Software is once again identified as a player in the 2013 Gartner Magic Quadrant!"

Cherwell Software customer Chris Wiggins from University of Colorado at Colorado Springs adds, “It’s no surprise that Cherwell Software continues to be recognized in the Magic Quadrant. In our four-year relationship with them, we continue to be impressed. With the new functionally and features within the system, combined with outstanding customer service, Cherwell Software continues to set the bar in ITSSM Tools.”

“We’re very happy to be positioned on the 2013 Magic Quadrant for IT Service Support Management,” said Vance Brown, CEO, Cherwell Software. “We consider our placement on the Magic Quadrant a confirmation of our ability to develop visionary software that addresses industry demands.”

The Magic Quadrant is a proprietary research tool developed by Gartner that visually depicts a market’s direction and maturity, as well as its leaders. View the 2013 Magic Quadrant

Gartner, Inc., Magic Quadrant for IT Service Support Management Tools , Jarod Greene, Jeffrey M. Brooks, August 20, 2013.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Phone: (206) 264-0246

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