Cherwell Press Releases

Pink Elephant, Cherwell Service Management, 11 ITIL 2011 Processes

October 31, 2013 - Colorado Springs, Colo. - ITSM software innovator, Cherwell Software today announced that Cherwell Service Management, its flagship product, received its PinkVERIFY certification from Pink Elephant for 11 ITIL 2011 processes.

PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM. To achieve PinkVERIFY certification, an ITSM vendor must go through a rigorous assessment, satisfying 100% of the mandatory and integration criteria for each specific process.

These certified processes include: Incident Management, Problem Management, Change Management, Request Management, Event Management, Release and Deployment Management, Service Asset and Configuration Management, Service Level Management /Service Level Agreement, Service Catalog Management, Service Portfolio Management, and Knowledge Management. This certification is based on ITIL 2011. This is the second time Cherwell Service Management has been verified on 11 ITIL processes through Pink Elephant’s PinkVERIFY program, the first time in 2009 on ITIL v3.

David Ratcliff, president of Pink Elephant, said, Cherwell Software has long been an active supporter of ITSM best practices according to ITIL 2011. It's great to see that commitment further consolidated through the certification of ‘Cherwell Service Management v4.6’ against 11 ITIL processes. Well done to the Cherwell team, and thanks again for validating the importance of good ITSM practices!"

“At Cherwell, we put a lot of effort into holistically supporting industry best practices such as ITIL 2011, while at the same time making our product an easy and adaptable gateway for customers to embrace these best practices. We are honored to again receive PinkVERIFY certification, which validates our hard work and forward thinking,” said Josh Caid, director of product management.

ITIL is the most widely accepted approach to IT service management and includes a cohesive set of ITSM best practices.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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