March 31, 2014 -
Colorado Springs, CO. — “We believe that Cherwell Software’s SaaS business is currently experiencing hyper-growth, and with our new advanced SaaS technologies, scheduled downtime
for planned upgrades is now practically non-existent,” said Vance Brown, CEO of Cherwell Software. “Cherwell delivers the best cloud solution with the
fastest recovery time in the business technology industry—no other service management company offers this level of SaaS performance.”
Cherwell Software has invested significantly in SaaS hosting technologies to deliver high-availability data centers to its customers, this month in the
U.S. and coming soon in EMEA. Near real-time failover is now available with a recovery point objective (RPO) of one hour. Failover between data centers is
reducing the current recovery time objective (RTO) to less than two hours. In Cherwell Software's European data centers, disaster recovery is available for
customers with a site in Manchester, U.K., where RTO will be reduced to four hours and a RPO of one hour.
Scheduled downtime for Cherwell Service Management® SaaS production systems will be reduced to just minutes, while fail-over is taking place between data
centers. Systems are monitored every 60 seconds by four different monitoring systems, and employees are staffed to respond on a 24x7 basis. Cherwell
Software currently has extra hardware available to its customers in the event of server failure, and there is no extra charge to customers for this
Cherwell provides customers with flexibility in every step of the decision-making process: licensing and hosting, subscription or purchase. Customers can
choose hosting by Cherwell, on-premise, or hosting by a third party.
“Customers can switch from SaaS to on-premise in a couple hours, because Cherwell uses the same code base for both SaaS and on-premise. Our licensing and
hosting model Cherwell Choice™ offers maximum portability,” said Brown. “We are willing to invest in extraordinary customer satisfaction—we have added all
this SaaS capability in direct response to customer requests and market demand.”