July 16, 2014 - Colorado Springs, Colo. – Cherwell Software business technology solutions partners Cask and Advanced MarketPlace (AMP) were among select companies Forrester Research, Inc. invited to participate in The Forrester Wave™: North American IT Service Management (ITSM) Implementation Services Providers, Q2 2014. In this evaluation, Cask and AMP were included among the 13 most significant ITSM service providers.
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“An emerging trend for firms is the agenda of business technology (BT), which differs from the IT agenda. IT focuses on delivering internal technology-based services, while Forrester defines BT as: technology, systems, and processes to win, serve, and retain customers,” notes the report. “…Going forward, the firms that will succeed will be the ones that focus on BT and deliver customer experience improvements rather than just internal processes. This transition will take time and requires a shift in priorities and focus for many technology management organizations. IT organizations of the past have failed to adapt and failed to integrate with the business because of the continued pressure to reduce or shift budget used for maintaining and operating the organization, systems, and equipment . . . constraints on budget and expertise inhibit these technology management organizations from making essential changes to advance their BT agenda. For these firms, ITSM implementation services providers are a key to driving these new technologies and reinventing themselves to support new BT services.”
“For value proposition, higher scores were achieved by vendors that presented a vision of addressing business processes and services that extended beyond the traditional IT-focused service management solutions,” says the report. “When evaluating the capabilities of the current offering, vendors scored high when they were able to show broad support of marketwide best practices through their prebuilt IP and accelerators, coverage of different vendor tools, and business focus.”
“Firms look to IT service management (ITSM) implementation services providers to help steer them in the right direction to remain relevant, revitalize current services, and revolutionize the way they deliver business critical services,” notes the report.
Both Cask and AMP are part of a rich and experienced worldwide network of partners working with Cherwell Software to create powerful, flexible business technology solutions based on Cherwell Service Management®, its flexible, easily configurable software that resolves even non-IT challenges.
Cherwell is pleased to partner with leading, industry-recognized services providers such as Cask and AMP to help accomplish these business objectives, while creating an atmosphere that enables industry-wide innovation and provides customers with the required business technology tools to win in vertical markets worldwide.
“Leading partners such as Cask and AMP are critical to our rapidly growing global ecosystem,” said Jason Crea, vice president of field operations for Cherwell Software. “To deliver maximum business technology impact, Cherwell Software will continue to partner with highly experienced industry-leading implementation services providers.”
“We’d like to congratulate both Cask and AMP on what we believe is this important industry recognition by Forrester Research,” said Vance Brown, CEO of Cherwell Software. “We’re excited to continue to work together with our worldwide partner network to provide our customers with innovative solutions that address key business processes, pushing the boundaries of ITSM to deliver extraordinary business technology.”