Colorado Springs, Colo. – The ITSM Review awards Cherwell Service Management® the “Best for On-premise” crown in its most recent group test focused on Change, Configure and Release management. This new, competitive analysis, based on questionnaire responses, briefings and end-user perspectives, highlights the competitive differentiators, key strengths and industry innovations from four participating organisations.
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Within the report, Cherwell Service Management (CSM) is described as “a well-rounded tool that manages to be both straightforward and robust enough for all but the most complicated of change and release processes.” CSM is also described as “straightforward to use,” “easy to implement” and “easy to navigate” with “solid out-of-the-box functionality.”
“For those organisations looking for Change, Configuration and Release capabilities in an on-premise solution, then Cherwell Service Management would be our recommendation,” writes Rebecca Beach who conducted this particular group test. “We believe that Cherwell Service Management has the functionality the vast majority of organisations require to operate an efficient and successful management of Change, Configuration and Release processes.”
“Cherwell Service Management is the most flexible and configurable service management software tool available within the market today,” says Josh Caid, director of product management, Cherwell Software. “You can design and build your own advanced system and business processes to fit unique business requirements or simply use CSM straight out-of-the-box. Either way, you will never have to write a line of code.”
Cherwell Service Management has now received three crowns from ITSM Review as part of group tests. The others include: ”Best in Class (Small-Med-Large-V Large)” crown for the Incident & Problem Management review (April 2013) and “Best in Class All Tools” crown for the Request Fulfilment review (September 2012).
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About Cherwell Software
A global leader in IT service management and IT asset management, Cherwell empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.
Christy Vojvodich, Cherwell Software
Phone: +1 (719) 822-4345