Cherwell Press Releases

Cherwell Software Wins Most Complete Self-Service Solution for Mid-Market and Best User Interface

June 2, 2015 - Colorado Springs, CO. - In an independent review and comparison of market leading ITSM technologies by The ITSM Review, Cherwell Software™
today announced it received the best user interface and most complete self-service solution for the mid-market. Cherwell was also acknowledged for strong and well-designed process and workflows; solid reporting and dashboards; and good overall customer experience. Cherwell received a 9 out of 10 score and beat eight other competitors in ITSM product market review.

The report also acknowledged Cherwell for leading on integration capability with its mergeable App solutions – which are easy and codeless with the ability to expand functionality without complex application development.

Tweet This: The ITSM Review compares Cherwell Software and other ITSM vendors using criteria like self-service, usability, reporting, etc.

“With fully functional ITSM and self service capability, Cherwell Service Management provides an engaging user experience. It ticks the boxes on functionality, ITSM and Front End positioning, and is well integrated with other tools and platforms,” stated Barclay Ray, ITSM Review analyst.

According to ITSM Review, self-service is the entry point for great efficiency for IT departments. By automating repeatable, manual processes in an easy-to-use format, IT departments can efficiently managing work load while increasing IT user experience and quality customer service.

Cherwell’s customers cite the Cherwell self-service portal as a significant selling feature to making their IT department work load easier and increasing customer satisfaction.

“We aligned the self-service portal to look like an extension of the SharePoint page, so we matched the branding, the colour scheme, and the top banner,” said Scott Newton, Head of IT, National Trust of Scotland. “So when a customer clicks to log a call, he doesn’t know he’s now in a separate portal. He thinks he’s still in the same system. This was key to making the portal a success.”

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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