June 2, 2015 - Colorado Springs, CO. - In an independent review and comparison of market leading ITSM technologies by The ITSM Review, Cherwell Software™
today announced it received the best user interface and most complete self-service solution for the mid-market. Cherwell was also acknowledged for strong and well-designed process and workflows; solid reporting and dashboards; and good overall customer experience. Cherwell received a 9 out of 10 score and beat eight other competitors in ITSM product market review.
The report also acknowledged Cherwell for leading on integration capability with its mergeable App solutions – which are easy and codeless with the ability to expand functionality without complex application development.
Tweet This: The ITSM Review compares Cherwell Software and other ITSM vendors using criteria like self-service, usability, reporting, etc.
“With fully functional ITSM and self service capability, Cherwell Service Management provides an engaging user experience. It ticks the boxes on functionality, ITSM and Front End positioning, and is well integrated with other tools and platforms,” stated Barclay Ray, ITSM Review analyst.
According to ITSM Review, self-service is the entry point for great efficiency for IT departments. By automating repeatable, manual processes in an easy-to-use format, IT departments can efficiently managing work load while increasing IT user experience and quality customer service.
Cherwell’s customers cite the Cherwell self-service portal as a significant selling feature to making their IT department work load easier and increasing customer satisfaction.
“We aligned the self-service portal to look like an extension of the SharePoint page, so we matched the branding, the colour scheme, and the top banner,” said Scott Newton, Head of IT, National Trust of Scotland. “So when a customer clicks to log a call, he doesn’t know he’s now in a separate portal. He thinks he’s still in the same system. This was key to making the portal a success.”