August 12, 2015 - Colorado Springs, CO. - Cherwell Software™ is proud to announce a new release of Cherwell Service Management®, its IT service management (ITSM) solution and business enablement platform. Cherwell Service Management software enables IT organizations to implement and automate IT service management, as well as empowering them to build innovative solutions to address a variety of business challenges beyond IT. Cherwell is widely acclaimed for its modern, meta-data architecture that allows customers to customize, configure and maintain their solutions at a fraction of the cost associated with other ITSM solutions.”
“Over two-thirds of Cherwell customers have utilized our product to accomplish their organizational objectives beyond the scope of ITSM. Many of these new use cases require that we support tremendous workloads and scale.” said Craig Harper, President of Cherwell. “Our latest release of Cherwell Service Management allows us to support this market demand and to further assist our customers in meeting their organizational objectives.”
In response to customer feedback and market demand, Cherwell’s 2015 product roadmap placed a major emphasis on improving scalability and performance to better meet the needs of enterprise organizations. While Cherwell was ranked as a Leader in The Forrester WaveTM: ITSM SaaS Delivery Capabilities, continuing to evolve and deliver world-class performance and scalability are critical as Cherwell competes against the larger, legacy ITSM competitors.
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Specifically, Cherwell has implemented load balancing technologies to better optimize the performance of infrastructure and web applications, thus increasing the number of supported concurrent users by over 300%. Cherwell’s concurrent licensing model is well suited to any enterprise organization that demands performance and value. Customers gain additional value when business users can access Cherwell’s self-service portal and access role-based business intelligence reports without the need for additional licenses.