Cherwell Press Releases

Cherwell Recognized as the Only Challenger in Gartner Magic Quadrant for IT Service Support Management Tools

September 2, 2015 - Colorado Springs, CO. - Cherwell Software™ has been recognized in Gartner’s recently published Magic Quadrant for IT Service Support Management (ITSSM) Tools1. Cherwell is positioned as the only vendor in the “Challengers” quadrant.
According to the report, “I&O organizations looking to increase IT process maturity have looked to ITSSM tools aligned and preconfigured to industry best-practice frameworks — to integrate responsibilities across technology silos with common processes, collaboration and the reinforcement of an organizational commitment to shared objectives.”

Tweet This: Cherwell named the Only Challenger in the latest Gartner Magic Quadrant for ITSSM

“The ITSM market is highly competitive, with a wide range of products at the low end of the market and a couple of large legacy vendors,” said Craig Harper, president of Cherwell. “We appreciate the recognition in the Gartner Magic Quadrant for ITSSM tools, as we believe it is an excellent piece of research to help buyers differentiate and narrow down the alternatives from the large number of vendors. However our greatest validation comes when our customers achieve their goals. Cherwell challenges and wins every day against the large legacy products in the market by providing a modern, flexible and easy-to-use solution at a fraction of the cost and complexity of competitive alternatives.”

Cherwell Service Management® software automates IT service management processes, supporting 11 ITIL processes out-of- the-box. Cherwell Service Management software is highly configurable, with over 66% of Cherwell customers automating business processes outside of ITSM such as HR management, facilities management, project management and more. Cherwell offers flexible licensing and deployment options including on-premises, Cherwell-hosted in the SaaS model, or hosted on public cloud solutions including Microsoft Azure and Amazon Web Services. The current version of Cherwell Service Management software (recently released and not yet reviewed by Gartner) offers dramatic improvements to performance, a 300% increase in scalability, enhanced IT self-service and IT service catalog capabilities, and the most advanced reporting and dashboards.

“We have high expectations for enterprise software, and we are pleased with Cherwell’s product and performance enhancement capabilities,” said David Thompson, Chief Information Officer and Executive Vice President of Global Operations and Technology, at Western Union. “The recognition is well deserved and indicative of Cherwell’s responsiveness to ongoing client needs.”

Download the 2015 Gartner Magic Quadrant for ITSSM Tools.

1 Gartner, Magic Quadrant for IT Service Support Management Tools, August 25, 2015
Gartner Disclaimer - Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Raffetto Herman Strategic Communications
Email: CherwellPR@rhstrategic.com
Phone: (206) 264-0246

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