Cherwell Press Releases

Cherwell Software to Optimize Service Delivery with Managed Service Provider Program

November 10, 2015 - Colorado Springs, CO. - Today, Cherwell Software™ announced the establishment of its Managed Service Provider (MSP) program, designed to provide IT service providers with the technology and infrastructure needed to deliver world-class ITSM capabilities to their customers.

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Key to the program is the wide range of multi-tenant delivery options Cherwell Software offers the MSP environment, each with varying degrees of functionality. A single instance of the Cherwell Service Management™ application, and all the Cherwell-provided support infrastructure, can serve multiple customers who securely share the application within a single database. A multi-tenancy environment reduces the total cost of ownership and increases margins for the MSP, primarily by consolidating support and administration resources onto a single platform.

MSP customers will also benefit from Cherwell’s modern metadata architecture, which enables rapid configuration and the ability to design a wide range of automation workflows without the need for skilled programmers or developers. Furthermore, Cherwell offers both perpetual and subscription licensing models, with a choice of on-premises or hosted deployment within the Cherwell datacenter or via a public cloud service provider such as Microsoft Azure or Amazon Web Services.

“The Cherwell Service Management platform has an extensive track record of helping IT organizations reduce total cost of ownership, increase return on investment, and build automation solutions that add value to businesses” said Craig Harper, Cherwell President of Worldwide Sales, Marketing and Services.  “The Cherwell MSP program will empower IT service providers to better optimize service delivery with one of the most flexible and powerful IT service management solutions available. We are excited to be able to help MSPs increase their margins without compromising quality or security, by providing an offering that significantly reduces administrative overhead.”

According to Gartner, the worldwide IT services market will reach nearly $914 billion in 2015. With outsourcing contributing more than half of market growth in constant currency, the market will reach $1.1 trillion in 2019 1.

“Our Managed Service Provider program aims to deliver the Cherwell value proposition to IT service providers across the globe” said Douglas Lingenfelter, Cherwell Director of Managed Service Providers. “Cherwell Service Management is the ideal ITSM solution for this constituency, which has a clear need for a multi-tenant, highly scalable and secure cloud-based solution with flexible and transparent licensing and pricing models”.

MSPs looking for more information on this program can visit the Managed Service Providers page on Cherwell Software’s website.

1 Gartner, Forecast: IT Services, Worldwide, 2013-2019, 2Q15 Update, June 15, 2015

Gartner Disclaimer - Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Media Contact
Matt Basil
Raffetto Herman Strategic Communications
Phone: +1 (202) 379-0547
Email: mbasil@rhstrategic.com

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