Cherwell Press Releases

Cherwell Software Invests in Innovation - Craig Baxter Joins and Josh Caid Promoted

February 4, 2016 - Colorado Springs, CO. - Cherwell Software™, a global leader in IT service management (ITSM) solutions, announced today that they are increasing their investment in product innovation. To accelerate this investment, Cherwell is pleased to announce that Craig Baxter has joined the company as Vice President of Product Management, and Josh Caid has been appointed to the newly created position of Vice President of Innovation.

Most recently Mr. Baxter served as General Manager for HDI, part of UBM Tech, for over seven years. Prior to that, he served as Vice President of Application Development at First Data Corporation and provided leadership in software development, product development, and operations. Mr. Baxter adds to the ITSM “DNA” at Cherwell and will drive the customer-focused product development for which Cherwell is known.

Mr. Caid, a Cherwell veteran since its inception, will increase his focus on product and technology innovation across the company. Under Mr. Caid’s leadership of product management, Cherwell was awarded Pink Elephant’s Innovation of the Year. Cherwell’s pace of innovation is rapid, and new features and enhancements are released on a quarterly basis. However, unlike other ITSM solutions, Cherwell customers need not fear new version upgrades due to the codeless, metadata architecture of the Cherwell Service Management™ platform. By making investments in the right people, Cherwell will continue to innovate and thus empower IT teams.

“We are pleased to have Craig Baxter join Cherwell and excited for Josh Caid to focus on innovation at Cherwell. Both Craig and Josh bring exceptional experience and represent the core values of Cherwell’s culture: putting customers first, developing innovative products and delivering outstanding customer service.” said Vance Brown, CEO of Cherwell.

“Cherwell’s commitment to customers, while delivering intuitive and powerful solutions, is unrivaled among vendors in the ITSM industry,” said Mr. Baxter. “During my tenure at HDI, I spoke with hundreds of IT professionals, and Cherwell is the only ITSM vendor about whom I never heard a negative word spoken. Joining a company like Cherwell, whose values align with those of their customers, is an amazing opportunity.”

"At Cherwell, we have always focused on delivering creative solutions to the problems IT departments face,” said Mr. Caid. “I’m excited to dedicate my focus to innovation with Craig Baxter joining the team to lead product management. I am confident that under Craig’s leadership, Cherwell will continue to deliver a best-in-class ITSM solution that is easy to use, configure and customize without limits."

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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Raffetto Herman Strategic Communications
Phone: (206) 264-0246

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