March 10, 2016 - Colorado Springs, CO. - Cherwell Software, a global leader in IT service management solutions, is pleased to announce a partnership with Mainspring Healthcare Solutions, a pioneer in hospital operations management. The collaboration brings together market-leading solutions to deliver seamless closed-loop automation between IT, facilities, clinical engineering, environmental services, and other hospital departments. The joint solution simplifies the request process for clinicians, improves service response times, increases productivity, and provides real-time visibility across departments.
“We are excited to add Mainspring Healthcare Solutions to our rapidly expanding partner ecosystem,” said Peter Dunlap, Vice President of Partners and Alliances at Cherwell. “The Mainspring partnership demonstrates our commitment to providing our healthcare customers with the most innovative service management solution in the industry.”
Today, healthcare professionals have to deal with a chaotic environment and an abundance of complex “connected” equipment. The lines between what is an IT problem and what is an operational systems problem are often blurred, making it difficult for hospital staff to know which department to contact for assistance. Not only is this ambiguity frustrating for clinicians who are trying to address patient needs, but it is also inefficient, costly, and potentially dangerous in life-or-death situations. Cherwell and Mainspring make it easier for hospital staff to request services and automate workflows between IT and operational systems.
“Cherwell’s experience in IT service management within acute care hospitals couldn’t be a better fit for Mainspring. The partnership underscores one of the most important goals we have at Mainspring; to empower hospital staff through technology, while freeing them from cumbersome, time-consuming, and inefficient processes,” said Mainspring CEO Hank Goddard. “Interoperability is a buzzword in healthcare these days, and while much of the press has focused on data exchange through electronic health records (EHR), there have been a lot of behind-the-scenes interoperability wins within hospital operations through partnerships like these. This will make clinicians’ jobs easier and ultimately lead to better care at a lower cost.”
Together, Mainspring and Cherwell are revolutionizing the healthcare experience for thousands of healthcare professionals and the patients they serve. This new, unified solution will simplify the front-end experience for hospital staff, while optimizing process efficiencies on the back end.
About Mainspring Healthcare Solutions
Mainspring Healthcare Solutions helps thousands of healthcare facilities across seven countries improve quality of care and patient satisfaction at a lower cost. Headquartered in Waltham, Massachusetts, Mainspring firmly believes that you can’t fix healthcare until you fix hospital operations. Mainspring’s passion is transforming healthcare by working with industry leaders to help hospitals deliver higher levels of patient care with fewer resources. This approach has garnered accolades for Mainspring, and more importantly, delivered exceptional results to its customers.
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