Cherwell Expands Service Management Offerings with Introduction of Facilities Management Solution
Release Signals Company’s Commitment to Comprehensive Enterprise Service Management Strategy
January 26, 2017 - Colorado Springs, CO - Cherwell Software announced today the release of its Facilities Management mergeable application (mApp™), the first of a series of soon-to-be-released solutions that offer robust, line-of-business capabilities to organizations worldwide. This release highlights Cherwell’s commitment to delivering upon a broad Enterprise Service Management strategy that empowers IT organizations to deliver business solutions beyond the traditional boundaries of IT.
It also positions Cherwell’s own Enterprise Service Management (ESM) offerings as viable and credible alternatives to those developed by ServiceNow, a service management vendor that has entered the ESM space.
This new mApp solution allows Cherwell customers to easily merge Facilities Management functionality into their existing Cherwell environments or offer a standalone set of capabilities to Facilities departments seeking to automate and streamline business processes on behalf of their internal customers.
Cherwell’s Facilities Management mApp includes a dedicated service catalog, knowledgebase, and dashboards, and offers Facilities teams the ability to configure automated workflows related to tracking and managing day-to-day work orders, work assignments, maintenance tasks, and Facilities-related projects. These capabilities replace email, spreadsheets, and inferior tools as a primary means of managing Facilities workloads, and allow Facilities Management processes to scale to meet the growing demands of the business.
“The majority of our customers already use Cherwell to improve business processes across the enterprise.” said Matthew Peeples, Senior Director of Enterprise Service Management at Cherwell. “This new mApp solution, and many more to come, allows IT organizations to apply IT service management principles and processes to areas outside of IT, and—more importantly—rapidly deliver value to the business. In a world in which IT’s value is constantly questioned, these capabilities put IT back in the drivers’ seat by serving as strategic partners within the enterprise.”
More information about Cherwell’s Facilities Management mApp can be found here.
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About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.
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